Systems Technician, Information Technology, 2+ Years - Toronto (Primarily In-Office)

Embers Realty Limited; Toronto; On-site; CAD 59,000 - 66,000; Full time

Benefits offered by this job

Health, Extended Health, Dental and V"

LTD insurance

Life insurance

RRSP matching

Referral Bonus

Employee Assistance Program

Kids & Company Partnership

Job summary

Lerners, a leading regional law firm with offices across Southwestern Ontario and Toronto, seeks a Systems Technician to support the Information Technology team in Toronto. The role focuses on responding to Help Desk requests, solving technical issues, and maintaining equipment in fast-paced environment.

The ideal candidate has 2+ years in IT support, a diploma or degree in IT, and strong Microsoft 365 skills.

Qualifications

• 2+ years of experience in IT support or a similar role.
• College diploma or university degree in information technology or related field.
• Professional services or law firm experience is an asset.
• Advanced knowledge of Microsoft 365 apps (Word, Excel, Outlook).
• Experience using collaboration platforms such as Teams and Zoom.

Responsibilities

• Respond to Help Desk tickets and provide first point of contact for staff.
• Deliver friendly, professional Help Desk support and document resolutions.
• Troubleshoot issues with documents, laptops/tablets, printers, and network connectivity.
• Assist with mobile devices and initial configuration of new devices.
• Perform other duties as needed.

Skills

Help Desk

Customer Service

Communication

Problem Solving

Education

College diploma in IT

University degree in IT or related

Tools

Microsoft 365

Microsoft Teams

Zoom

ITSM tool

Job description

Systems Technician, Information Technology, 2+ Years - Toronto (Primarily In-Office)

Job Category: Information Systems

Requisition Number: SYSTE001494

• Posted : September 1, 2026
• Full-Time

Locations

Showing 1 location

Toronto
225 King Street W #1500
Toronto, ON M5V3M2, CAN

Description

With offices in London, Toronto, Strathroy and Kitchener, Lerners provides a full range of legal services throughout Southwestern Ontario. Lerners maintains an attractive work environment with excellent support services and state-of-the-art technology. Lerners’ employees enjoy a fast-paced work environment and a supportive, collegial culture. Our positions are best suited to individuals who take pride in their work and understand the importance of exceptional client service.

Lerners is seeking aSystems Technicianto support theInformation Technologyteam in the Toronto, Ontario office. The ideal candidate will have 2+ years of experience working in a similar position. The primary duties will be to respond and support technical issues submitted to the Help Desk. This is currently a full-time, in-office position requiring attendance in the office five (5) days per week. As business and staffing needs evolve, hybrid work arrangements may be considered in the future.

The deadline to apply is September 21, 2026, at 9:00 a.m.

Primary Responsibilities

• Responding to technical issues submitted to the Help Desk and acting as a first point of contact for employees within the Firm requiring assistance and logging them in the Help Desk Ticketing System;
• Provide friendly and professional Help Desk service;
• Documenting all incidents and steps taken through to resolution;
• Troubleshooting and identifying problems related to documents, applications, laptops/tablets, network printers and basic network connectivity in both office and home environments;
• Troubleshooting and identifying issues with mobile devices, as well as assisting with initial configuration of new mobile devices; and
• Additional duties and responsibilities may be assigned on an as-needed basis.

Qualifications

• Minimum 2 years’ experience in related field;
• College diploma or university degree in information technology, business administration, computer science, comparable work experience and/or a combination of technical certifications;
• Professional services or law firm experience would be an asset;
• Advanced knowledge of Microsoft’s suite of applications (M365 including OneDrive, Word, PowerPoint, Outlook, Excel, OneNote);
• Experience using and supporting soft video conferencing and collaboration platforms such as Microsoft Teams and Zoom;
• Proven ability to adapt to changes in technology and implementation of new workflow processes and procedures;
• Experience working with an ITIL compatible ITSM tool is an asset; and

Working Conditions

• Rotating after hours/weekend support schedule (compensated);
• Sitting and standing for extended periods of time;
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals;
• Works autonomously on day-to-day matters, establishing own priorities but adhering to firm operating policies and procedure

Benefits of Working at Lerners

Working at Lerners is both challenging and rewarding.

Our skilled Learning and Development team provides training and continued support to all firm members. Lerners is proud to offer a competitive salary and benefits package:

• Health, Extended Health, Dental and Vision care
• LTD insurance
• Life insurance
• RRSP matching program
• Eligibility for salary adjustments and/or performance-based incentive bonuses
• Referral Bonus
• Employee Assistance Program
• Kids & Company Partnership

Target Hiring Range: $58,600 - $65,900

Commensurate with skill level, years of experience, and aligned with internal and market equity.

This posting reflects an existing vacancy within the organization.

Why Lerners?

Lerners is a leading regional law firm with four offices across Southwestern Ontario and Toronto, offering the strength of a full-service practice with the collaboration and support of a close-knit team. We’re proud of our nearly 100-year history, our reputation for excellence, and our commitment to diversity, inclusion, and community engagement. At Lerners, your work will have impact, your ideas will be valued, and your career will grow in an environment that respects both professional ambition and life outside the office.

Accessibility & Inclusion

We’re committed to equity, diversity, and inclusion — and supporting applicants of all abilities. If you require accommodation at any stage of the recruitment process, please get in touch with us at [e-mail].