IT Help Desk Technician

Vortex Freight; Mississauga; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Health and dental benefits

Annual bonus

Employee referral program

Career growth opportunities

Job summary

Vortex Freight Systems is seeking an Entry-Level IT Help Desk Technician to provide hands-on technical support across the organization in Mississauga. This full-time, on-site role focuses on onboarding, equipment setup, and day-to-day IT operations from Monday to Friday, 9:00 AM to 6:00 PM or 8:00-5:00 PM, with opportunities to grow as you learn.

The role is ideal for someone early in their IT career, eager to troubleshoot, learn, and support colleagues with Windows/macOS, hardware, software,

Qualifications

• Foundational IT education or experience in technical support.
• Comfortable with desktop hardware and Windows/macOS environments.
• Ability to run simple queries and interpret basic database structures.

Responsibilities

• Unbox, configure, and set up computer workstations, monitors, peripherals, and desk equipment.
• Monitor IT inventory and coordinate ordering of supplies and parts.
• Guide new employees through onboarding, including software setup and tool access.
• Manage user accounts, password resets, and offboarding tasks.
• Prepare equipment for departing employees and archive data.
• Provide first-line IT troubleshooting for hardware, software, and network issues.
• Perform routine system updates and software installations.
• Support small admin IT projects and ad-hoc tasks.

Skills

Desktop hardware

Windows/macOS

Basic networking

SQL basics

Troubleshooting

Education

Foundational IT education

Tools

SQL

Job description

Company Overview

Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (3PL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview

The Entry-Level IT Help Desk Technician provides hands‑on technical support across the organization, ensuring employees have reliable, well‑maintained equipment and smooth onboarding/offboarding experiences. This role is ideal for someone early in their IT career who is eager to learn, troubleshoot, and support day‑to‑day technical operations. This is a full‑time, on‑site position based in Mississauga, with standard working hours of Monday to Friday, 9:00 AM to 6:00 PM or 8:00-5:00 PM.

Responsibilities and Duties

• Unbox, configure, and set up computer workstations, monitors, peripherals, and desk equipment.
• Monitor office tech inventory and coordinate ordering of IT supplies, accessories, and replacement parts.
• Guide new employees through technical onboarding, including software setup, email configuration, and tool access.
• Manage user account creation, password resets, and offboarding tasks.
• Prepare and wipe equipment for departing employees, ensuring proper data archiving.
• Serve as the first point of contact for daily IT troubleshooting involving hardware, software, and network issues.
• Perform routine system updates, software installations, and health checks.
• Support small administrative IT projects such as documentation updates, cabling organization, and audit logs.
• Provide flexible assistance for ad‑hoc technical or operational tasks as needed.

Skills and Qualifications

• Educational background, internship, or foundational experience in IT, computer science, or technical support.
• Comfortable working with desktop hardware, Windows/macOS, office technology, and basic networking concepts.
• Ability to run simple queries or interpret basic database structures; full proficiency not required.
• Curious approach to diagnosing and resolving technical issues.
• Willingness to learn, ask questions, and support the team across various tasks.
• Basic SQL Knowledge-able to run simple queries and interpret basic database structures.
  Entry‑Level SQL Understanding -foundational familiarity with SQL; full proficiency not required.

Personal Attributes

• Detail‑Oriented -maintains accuracy when handling equipment, documentation, and troubleshooting steps.
• Customer‑Focused -provides patient, clear, and supportive assistance to employees at all technical skill levels.
• Proactive Learner -actively seeks opportunities to expand technical knowledge and improve processes.
• Strong Time Management-able to prioritize multiple tasks and respond efficiently to daily support requests.

This posting is for an new vacancy. We are actively reviewing resumes for this open role.

Why Join Us

• We offer a comprehensive health and dental program and an annual bonus plan to all employees.
• Innovative Environment: Be part of a forward‑thinking team dedicated to optimizing logistics and operations.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.
• We offer an Employee Referral Program.
• Opportunity to grow with a fast‑growing logistics company.
• Collaborate closely with leaders across multiple departments and regions
• Dynamic and collaborative team environment.
• Make a direct impact on the company's growth and success.

Compensation for this role is offered as a salary range and will vary depending on experience.