Technical Lead – IT Services #9012

Employment Help Centre; Welland; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Extended health care

Mileage reimbursement

On-site parking

Job summary

BOWES IT SOLUTIONS is seeking a Technical Lead to balance hands-on IT delivery with team leadership. This role involves working in‑the‑field to solve complex issues, lead projects, and support technicians.

You will guide and escalate, deliver onsite and remote IT support, and manage server/network upgrades while maintaining Microsoft environments and client communications. The role requires calm under pressure and strong organizational skills.

Qualifications

• 4+ years hands-on IT support experience.
• Strong Microsoft environment experience.
• Solid networking knowledge (TCP/IP, DNS, VPNs).
• Server setup and backup systems experience.
• Project management and follow-through.
• Strong communication skills.

Responsibilities

• Provide guidance and escalation support to technicians.
• Deliver onsite and remote IT support.
• Lead IT projects (server installs, migrations, network upgrades).
• Troubleshoot complex server and network issues.
• Maintain Microsoft environments (Windows Server, Active Directory, Exchange).
• Work with firewalls, VPNs, routers, switches, and wireless networks.
• Maintain documentation (tickets, KBs, network diagrams).
• Communicate directly with clients.

Skills

Hands-on IT support

Microsoft environment

Networking TCP/IP

Project management

Communication skills

Tools

Windows Server

Active Directory

Exchange

VPNs

Routers/Switches

Job description

Website Bowes IT Solutions

We’re looking for a Technical Lead who can balance strong technical execution with team leadership. This is a hands‑on role where you will be in the field, solving complex issues, leading projects, and supporting other technicians.

Benefits

• Extended health care
• Mileage reimbursement
• On-site parking

Employment Details

• Full Time
• Welland, ON
• Posted on September 8

What You’ll Do

• Provide guidance and escalation support to technicians
• Deliver onsite and remote IT support
• Lead IT projects (server installs, migrations, network upgrades)
• Troubleshoot complex server and network issues
• Maintain Microsoft environments (Windows Server, Active Directory, Exchange)
• Work with firewalls, VPNs, routers, switches, and wireless networks
• Maintain documentation (tickets, KBs, network diagrams)
• Communicate directly with clients

What You Bring

• 4+ years of hands‑on IT support experience
• Strong Microsoft environment experience
• Solid networking knowledge (TCP/IP, DNS, VPNs)
• Server setup and backup systems experience
• Project management and follow‑through
• Strong communication skills

Nice to Have

• Microsoft, Cisco, or CompTIA certifications
• Leadership experience
• MSP experience
• Structured cabling experience

How You Work

• Calm under pressure
• Organized and detail‑oriented
• Strong follow‑through
• Team‑oriented
• Client-focused

What Success Looks Like

• Accurate documentation and time tracking
• High productivity
• On‑time project delivery
• High client satisfaction
• Team reliance and leadership

Why Bowes IT Solutions

• Variety of work
• Team environment
• Growth opportunities
• Direct impact on clients

Compensation & Travel

• From $70,000 per year – Variable compensation based on experience, performance, and overall contribution to the team and business outcomes
• Mileage reimbursement provided for approved work‑related travel
• This role requires travel to various client locations throughout the day as part of normal job duties

Benefits

• Extended health care
• Mileage reimbursement
• On‑site parking

Artificial Intelligence (AI) Disclosure In accordance with Ontario legislation, we may use artificial intelligence (AI) tools to assist in screening, reviewing, and assessing applications during the recruitment process. All hiring decisions are ultimately reviewed and made by human decision‑makers.