IT Field Technician

Right Click, Inc; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Field Technician to join their dynamic and diverse team. In this role, you'll provide on-site support, enhancing your IT skills while working with cutting-edge technologies. You'll manage user accounts, troubleshoot client-side issues, and collaborate with IT teams to ensure seamless service delivery. This position offers a competitive salary and a supportive work environment that values work-life balance and employee development. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

401(k) matching

Flexible schedule

Tuition assistance

Health insurance

Paid time off

Company parties

Vacation

Training & development

Dental insurance

Wellness resources

Qualifications

• Minimum of 2 years in IT/Desktop Support, preferably with a Managed Service Provider.
• Proficiency in MS Office and Windows OS troubleshooting.
• Experience managing network shares and printers.

Responsibilities

• Deliver on-site support and manage user accounts and network services.
• Diagnose and resolve client-side IT issues including Windows 10 problems.
• Collaborate with IT teams to resolve network and server issues.

Skills

IT/Desktop Support

MS Office

Windows Operating System

Network Management

Troubleshooting

Customer Service

Tools

ConnectWise

Job description

Benefits:

• LTD & STD
• Vacation
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Currently Accepting Applications for IT Field Technician in Riverside County

Join a dynamic, high-achieving, and diverse team!

At Right Click, we're dedicated to creating a workplace where our employees thrive, receive the support they need, and maintain a healthy work-life balance.

What We're Seeking:

IT Field Technician

As a Field Technician, you'll deliver on-site support to our valued customers. This role offers an excellent opportunity to enhance your IT skills while working with cutting-edge technologies and assisting our clients.

Primary Responsibilities:

• Managing user accounts, print and network services, and program access.
• Installing, deploying, and configuring computers for customers.
• Diagnosing and resolving client-side IT issues, including network connectivity, Windows 10, and software problems (email clients and MS Office).
• Managing and providing access to network shares and printers.
• Providing hardware support and setting up new computers, including troubleshooting and remote support configuration.
• Maintaining hardware assets such as desktops, laptops, printers, and spare parts.
• Entering trouble tickets into ConnectWise and escalating to Corporate IT teams when necessary.
• Collaborating with other IT teams to resolve network and server issues, install new server hardware, and stay updated on corporate-wide IT projects.
• Conducting on-site visits that involve hands-on interactions with customer equipment, such as printer issues and workstation installations.
• Documenting and conducting hard drive forensics when customers need file recovery.
• Other duties as required.

Required Experience/Abilities:

• Minimum of 2 years of solid experience in an IT/Desktop Support role, preferably with a Managed Service Provider.
• Proficiency with MS Office applications.
• 2 years of experience in configuring, troubleshooting, and managing desktops running the Windows Operating System.
• 2 years of experience in managing access to network shares and printers from a Windows OS file and/or print server.
• Ability to install, configure, and troubleshoot various client desktop and printer issues.
• Experience in creating/terminating network cables and phone lines.

Required Soft Skills/Abilities:

• Positive attitude, proactive, and a promoter of Right Click standards.
• Action-oriented, with a strong work ethic and energy for tackling challenges.
• Calm under pressure, providing stability during crises.
• Effective problem solver, using rigorous logic and methods for finding solutions.
• Customer-focused, dedicated to meeting customer expectations and building trust and respect.
• Comfortable with ambiguity and adaptable to change.

Additional Requirements:

• Good driving record.
• Background check.
• Ability to lift 50 pounds.

Benefits & Compensation:

• Annual Salary Starting between 45,000 to 60,000
• Mileage reimbursements.
• Company lunches
• Company parties.
• Wellness program.
• Snacks.
• Medical and dental benefits.
• Retirement plan.
• Vacation and paid sick leave.
• Life and long-term disability insurance.

We will only consider applicants who complete the assessment. Good luck in your job search!

At Right Click, we are committed to fostering a workplace of mutual respect, offering equal employment opportunities to all applicants and teammates. We believe that diversity and inclusion are vital to our success, and we aim to recruit, develop, and retain talented individuals from diverse backgrounds, perspectives, and skill sets.