IT Engineer

Fortinet, Inc.; Ottawa; On-site; CAD 60,000 - 75,000; Full time

Job summary

Join a leading cybersecurity company in Ottawa as an IT Support Engineer. You will provide technical support, manage user accounts, and troubleshoot various systems. This role offers the opportunity to work with cutting-edge technologies in a collaborative environment, emphasizing continuous learning and customer satisfaction.

Benefits

100% company paid medical, dental, and vision coverage

Health Spending Account

Personal Spending Account

Employee & Family Assistance Plan

Critical illness insurance

Disability insurance

Life insurance

Group Registered Retirement Savings Plan (RRSP)

Paid Time Off

Flexible leave policies

Qualifications

• Minimum three years experience in IT support.
• Excellent communication and customer service skills.
• Knowledge of networking and operating systems.

Responsibilities

• Provide technical support for internal users via various channels.
• Install, modify, and repair computer hardware and software.
• Manage user accounts and permissions.

Skills

Communication

Customer Service

Detail-oriented

Multitasking

Problem Solving

Willingness to Learn

Education

Degree in Computer Systems

Degree in Information Technologies

Degree in Networking

Tools

Linux

Windows

MacOS

TCP/IP

VoIP

Exchange

Job description

Fortinet IT team located in Ottawa is expanding and looking for an experienced IT Support Engineer. This role offers a great chance to join a team of talented engineers working on cutting edge and highly secure IT systems, as well as providing help to end users. The position will also give you the chance to gain exposure to a wide range of technologies.

As an IT Engineer, you will:

• Provide technical support for Fortinet internal users via email, phone, tickets and in-person for incoming queries and issues related to computer systems, networks, IP phones, software and hardware.
• Install, modify, and repair computer hardware and software.
• Create phone extensions and configure IP phones.
• Resolve technical problems with Local Area Networks (LAN), Wireless network, Virtual Private Networks (VPN) and IP phone systems.
• May involve in designing and implementing network architectures, installing and configuring network devices.
• Configure, encrypts and troubleshoots Linux/Windows/MacOS desktops and laptops.
• Manage user accounts and permissions in business systems.
• Respond to assigned tickets and requests within business defined service level agreements.
• Work with other members of the IT organization to ensure timely resolution of employee issues.

We Are Looking for:

• Minimum three years experience in the related field.
• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Knowledge of TCP/IP, routing and switching, VoIP, Exchange, Linux, MacOS and Windows.
• Experience in Desktop/Laptop/Server hardware/Software installation and troubleshooting.
• Helpful and responsive while balancing issue priorities.
• Detail-oriented, high-energy individual who is able to multitask.
• Ability and willingness to learn.
• Adegree in Computer Systems, Information Technologies, Networking or related fields
• Certifications in the related field such as CCNA/CCNP and RHCSA/RHCE considered as an asset

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe