IT Coordinator & Technical Support Specialist

Collage; North Vancouver; Sur place; CAD 75 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive Compensation

Career Growth & Mentorship

Holidays & Time Off

Comprehensive Benefits

Wellness & Fitness Stipend

Social & Team Events

Long-Term Opportunity

Résumé du poste

Carlson Construction Group is seeking an IT Coordinator & Technical Support Specialist in North Vancouver, BC. The role combines on-site IT presence with coordination of MSP and vendors to ensure service excellence across the organization.

You will troubleshoot laptops, support Microsoft 365 and SharePoint, manage assets, and drive technology initiatives. A proactive, customer-focused mindset and strong collaboration with HR and leadership are essential.

Qualifications

• 3–5 years' experience in IT Support or related roles.
• Diploma or Degree in IT or a related discipline, or equivalent practical experience.
• Strong knowledge of Windows, Microsoft 365 Administration, AD/Entra ID, and IT service management processes.

Responsabilités

• Be the first point of contact for employees needing technical assistance and ensure seamless IT operations across the business.
• Support end-user devices, Microsoft 365, SharePoint, and related IT services.
• Coordinate with MSP and vendors to meet service levels and manage contracts and renewals.
• Develop and maintain IT documentation, procedures, and knowledge resources.
• Track incidents, escalate where needed, and report on technology performance.

Connaissances

Windows

Microsoft 365 Admin

Active Directory/Microsoft Entra ID

IT ticketing systems

Formation

Diploma or Degree in Information Technology / Computer Science

Description du poste

IT Coordinator & Technical Support Specialist

Information Technology Full Time North Vancouver, BC $75,000 - $85,000 CAD per year

Department:InformationTechnology

EmploymentType:Full-Time

At Carlson Construction Group, technology enables our teams to build, innovate, and deliver exceptional results. We're looking for a proactive, people-focused, and technically savvy IT Coordinator & Technical Support Specialist who thrives on solving problems, creating positive user experiences, and serving as the bridge between our employees and external IT partners.

This is more than a help desk role. You will be the trusted technology resource for our employees, the company's on-site IT presence, and the key liaison responsible for ensuring our Managed Service Provider (MSP) and technology vendors meet service expectations and deliver on their commitments.

If you enjoy everything from troubleshooting laptops and supporting Microsoft 365 to coordinating vendors, supporting SharePoint, improving systems, and driving technology initiatives, this role offers an exciting opportunity to make a meaningful impact across the organization.

WhatYou'llDo

You will be the first point of contact for employees seeking technical assistance. Whether resolving a complex system issue, onboarding a new team member, or supporting executive leadership, you will play a key role in ensuring technology operates seamlessly across the business.

OurITenvironmentissupportedthroughahybridmodelthatcombinesinternalleadershipwithexternalexpertise.

• Track,escalate,andmanageincidentsthroughresolution.
• Ensurevendorsmeetestablishedservicelevelsandcontractualobligations.
• Managerelationshipswithsoftware,cybersecurity,cloud,andhardwarevendors.
• Assistwithtechnologyprocurement,contractrenewals,andbudgetplanning.

End-UserSupport&TechnicalServices

• Troubleshootinghardware,software,network,email,printer,mobiledevice,andconnectivityissues.
• Followingupwithemployeestoensurecompleteresolutionandsatisfaction.

Onboarding,Offboarding&AccessManagement

PartnercloselywithHRandbusinessleaderstoensureemployeeshaveaccesstothetoolstheyneedfromdayone.

Responsibilitiesinclude:

• Conductingtechnologyorientationsessionsfornewemployees.

Asset,Inventory&LifecycleManagement

Technology assets are valuable business resources. You will be responsible for maintaining visibility and control over company technology investments.

Thisincludes:

• Managinghardware,software,licenses,warranties,andsubscriptions.
• Trackingdevicelifecycleactivitiesfromprocurementthroughretirement.
• Identifyingunusedlicensesandcost-savingopportunities.

Beyonddailysupportactivities,you'llactivelycontributetoimprovingourtechnologyenvironment.

You’ll

• DevelopandmaintainITdocumentation,procedures,andknowledgeresources.
• Analyzerecurringserviceissuesandrecommendlong-termsolutions.
• Generatemonthlytechnologyperformancereportsandinsights.
• Assistwithevaluatingnewtools,systems,andtechnologies.
• Contributetotheorganization'slong-termITroadmap.

SuccessinThisRole

Thesuccessfulcandidatewillbemeasuredon:

• Overallcontributiontotechnologyimprovementsandbusinessoperations

WhatYouBring

RequiredQualifications

• 3-5 years' experience in IT Support, Technical Services, Systems Administration, or a similar role.
• Diploma or Degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• Strongknowledgeof:
• Windows
• Microsoft365Administration
• ActiveDirectory/MicrosoftEntraID
• ExperiencewithITticketingsystemsandservicemanagementprocesses.

WhoYouAre

• You'resomeonewho:
• Lovessolvingproblemsandhelpingpeople
• Takesownershipandfollowsthrough
• Balancestechnicalexpertisewithexceptionalcustomerservice
• Canconfidentlyholdvendorsaccountablewhilemaintainingpositiverelationships
• Protectsconfidentialinformationwithintegrity
• Continuouslylearnsandembracesnewtechnologies
• Enjoysbeingthepersonemployeestrustwhentechnologymattersmost

Salary: $75,000 - $85,000 per annum

The actual salary offered to the successful candidate will be determined based on job-related factors, including relevant experience, years of experience, qualifications, internal equity, and Carlson Construction Group's compensation practices.

What's in It for You?

• Competitive Compensation – Competitive base salary, company-paid RRSP contributions, and bonus eligibility
• Grow Your Career – Professional development, mentorship, and ongoing learning opportunities
• Time to Recharge – 14 statutory holidays per calendar year
• Comprehensive Benefits – A competitive benefits program supporting your health and well-being
• Annual Fitness & Movement Stipend – Supporting your physical health and well-being
• Connected Culture – Monthly social events that bring our teams together
• Long-Term Opportunity – Build your future with a proud, BC-based, family-owned company that invests in its people

Carlson Construction Group does not accept and is not responsible for any fees related to unsolicited résumés from agencies. Agencies should not submit résumés in response to this posting, to Carlson Construction Group employees, or to any affiliated company location.

Accommodation Requests

If you require accommodation during the application process, please contact us at [e-mail] and indicate the position and location you are interested in. We are committed to providing an accessible and inclusive recruitment experience for all candidates.