Accounting Support Specialist

MNP; Montreal (administrative region); On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Generous base pay

Vacation time

4 paid personal days

Group pension plan with 4% matching

Bonus programs

Professional development (MNP U)

Job summary

MNP is seeking an Accounting Support Specialist to assist bilingual (French and English) teams with accounting technologies and support processes. This role focuses on delivering high-quality support to French-speaking team members while collaborating with English-speaking colleagues across Canada.

The successful candidate will document issues, contribute to knowledge bases, and help improve system usability and business processes.

Qualifications

• Experience with accounting & assurance software or financial services systems.
• Experience using CRM/ERP platforms or enterprise productivity tools.
• Fluency in French and English for cross-Canada collaboration and reporting.
• Post-secondary education in accounting, technology, business systems, IT, or 2+ years equivalent experience.
• Strong troubleshooting, analytical thinking, and problem-solving abilities.
• Excellent communication, able to translate tech issues for non-technical users.
• Customer-service mindset with collaborative approach.
• Experience with accounting/assurance workflows, tax software, ITSM or structured support processes is a plus.

Responsibilities

• Provide technical and escalation support for accounting and assurance application software.
• Assess requests and resolve or escalate issues to ensure timely delivery.
• Build relationships with stakeholders and team members.
• Document troubleshooting steps, resolutions, and workarounds in knowledge base.
• Assist in preparing release notes, training material and user documentation.
• Develop understanding of application functionality from user perspective to improve processes.
• Identify recurring issues and work with development/product teams to improve stability and usability.
• Contribute ideas to enhance workflows, user experience, or support processes.
• Escalate complex issues with thorough documentation.

Skills

Accounting software

CRM/ERP platforms

Bilingual FR/EN

Accounting/IT education

Troubleshooting

Communication

Customer service mindset

ITSM/Tax software (asset)

Education

Post-secondary education in accounting/tech/IT

2+ years relevant experience

Tools

CRM/ERP platforms

Enterprise productivity tools

Job description

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact to our client focused teams as an Accounting Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s accounting technologies that enable primarily French speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide technical and escalation support for accounting & assurance application software
• Assess incoming requests and resolve or elevate issues promptly to ensure effective support and business delivery
• Build strong professional working relationships with various stakeholders and team members
• Document troubleshooting steps, resolutions, and workarounds in the knowledge base
• Assist in preparing release notes, training materials, and user-focused documentation
• Develop a strong understanding of application functionality from the user’s perspective to improve business processes
• Identify recurring issues and collaborate with the development or product teams to improve system stability and usability
• Contribute ideas to enhance operational workflows, user experience, or support processes
• Escalate complex or unclear issues with thorough documentation and clarity

Skills And Experience

• Strong knowledge and experience with accounting & assurance applications and/or financial services such as working paper systems, bookkeeping or payroll
• Experience with CRM/ERP platforms, or enterprise productivity tools
• Written and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in English
• Post-secondary education in accounting, technology, business systems, IT, or at least 2 years of equivalent professional experience
• Strong troubleshooting, analytical thinking, and problem-solving skills
• Excellent communication skills with the ability to translate technical issues into language understandable by non-technical users
• Demonstrated customer-service mindset, a collaborative approach and ability to build professional relationships
• Experience with one or more of the following is considered a strong asset:
  • Accounting or assurance workflows
  • Tax preparation software
  • ITSM platforms and structured support processes

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible 'Dress For Your Day' environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!