IT Coop

Garland Commercial Ranges; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Job summary

Garland Commercial Ranges in Mississauga, Ontario, is seeking an IT Coop to assist customers and internal users with PC and network issues under close supervision. The role is 100% in-office, full-time, six to twelve months contract, and focuses on troubleshooting, setup, deployment, documentation, and continuous improvement of IT support processes.

Ideal candidates have a diploma or degree in Computer Science, 0–1 years of IT support experience, and strong English communication.

Qualifications

• 1–0 years of IT support experience, supporting PC/hardware/software and network issues.
• Diploma or Degree in Computer Science or related field.
• Excellent English written and spoken communication.

Responsibilities

• Troubleshoot and resolve issues related to PC hardware, software, and network connectivity.
• Document support requests, resolutions, and updates in the helpdesk system.
• Assist with setup, configuration, and deployment of workstations, laptops, and peripheral devices.
• Monitor and address security vulnerabilities and maintain asset inventories.

Skills

PCs and servers knowledge

Analytical problem-solving

Attention to detail

English communication

Education

Diploma or Degree in Computer Science

Tools

Windows OS

Networking basics

Job description

We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

Are you self-motivated, driven by results, and a technical guru? Then look no further, your career in Information Systems (IS) awaits you at Garland Commercial Ranges!

Under close supervision, IT Coop assists customers and clients with Personal Computer and related network issues. Tasks may be performed at the end-user's location or remotely to troubleshoot, maintain, install, repair or modify PC hardware and software. Provides timely and creative solutions of basic to moderately complex issues to ensure end-user productivity. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

Reporting to the System Administrator, this position is 100% based in office at our Mississauga, Ontario, facility. This is a full-time, contract role that is an addition to headcount. The contract will be from 6 months to 12 months.

Major Accountability

• Assists internal customers with PC and network-related operations issues.
• Provides timely, creative and accurate solutions to ensure end-user productivity.
• Maintains accurate information regarding end-user issues within the tracking systems

Key Tasks & Responsibilities

• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Document support requests, resolutions, and updates in the helpdesk ticketing system.
• Assist with setup, configuration, and deployment of workstations, laptops, and peripheral devices.
• Repair security vulnerabilities identified in the assets based on the security portal.
• Maintain accurate inventory records of IT equipment and assist with asset tracking.
• Support onboarding/offboarding processes by preparing and decommissioning IT equipment.
• Monitor and report potential security risks or breaches in accordance with company policies.
• Coordinate shipping and receiving IT equipment to remote users and sites.
• Collaborate with IT team members to identify and implement process improvements.
• Perform other duties assigned to support the IT department's operations.

Qualifications

• Specialized Skills, Knowledge, and Abilities
• Demonstrated knowledge of personal computers, servers, and related operating environments.
• Attention to detail, excellent interpersonal skills.
• Analytical and problem-solving skills.
• Able to work under minimal supervision.
• Excellent English written and spoken communication 90%.
• Strong understanding of corporate reporting structure.
• Education and Experience
  • 0-1 years of work experience, supporting IT related tasks and responsibilities.
  • Diploma or Degree in Computer Science
• Working Conditions
• Heavy computer use.
• Normal office environment; must be able to sit for long periods
• Must be able to stand/walk/sit for extended periods.
• Able to lift and carry office equipment and supplies weighing up to 20 lbs (9 kg).

Artificial Intelligence Disclosure

We may use artificial intelligence-enabled tools to assist with certain aspects of the recruitment process, such as screening or assessment. These tools support - but do not replace - human decision-making.

*Garland, a Welbilt brand, has been a leading manufacturer for over 60 years which designing and producing a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in over +100 countries. The facility, based in Mississauga, supports our Garland brand and is a division of Ali Group.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business needs.