IT Change Management, Lead

Interac; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Vacation and wellness days

Employer-paid benefits

RRSP program

Flexible hybrid work model

Employee assistance program (24/7)

Parental leave top-up

United Way donation matching

Job summary

Interac is seeking a Technology Change Management Lead to drive ITSM Change management practices and enforce ITIL-aligned governance. You will partner with engineering, platform, and operations teams to enable safe changes affecting production and non-production environments.

The role reports to the Leader Process and Operational Excellence and offers a hybrid work model with a comprehensive benefits package in Canada.

Qualifications

• 5 years of experience administering Change Management in a mature ITSM practice.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Responsibilities

• Lead and govern the ITSM Change management practice to minimize risk and maintain stability.
• Drive an ITIL-aligned Change management approach across engineering, platform, and operations teams.
• Lead and enforce Change management governance with defined processes and approvals.
• Assess and authorize Change requests with risk and dependency assessment.
• Chair and facilitate CAB forums for high-risk or complex changes.
• Own change calendars and cross-functional dependency visibility.
• Evolve Change management processes aligned to ITIL best practices.
• Develop and deliver reporting on Change performance, risks, and KPIs.

Skills

Change Management

ITIL

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Change Management Lead role will report to the Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems

What You Will Do:

• The Technology Change management, Lead is responsible for leading and governing the ITSM Change management practice, ensuring that all technology changes are assessed, prioritized, and executed in a controlled manner to minimize risk and maintain stability

• This role drives a disciplined, ITIL-aligned Change management approach across the enterprise, partnering with engineering, platform, and operations teams to enable safe, reliable, and efficient delivery of changes impacting production and non-production environments

• Lead and enforce Change management governance, ensuring all changes follow defined processes, controls, and approval mechanisms to minimize operational and reputational risk.

• Assess and authorize Change requests; ensure risks, dependencies, and impacts are understood and mitigated before execution.

• Chair and facilitate CAB forums, driving effective decision-making and alignment across stakeholders for high-risk or complex changes.

• Own change calendars and scheduling; ensure visibility of cross-functional dependencies and alignment with business priorities.

• Maintain and evolve Change management processes aligned to ITIL best practices; drive improvements to efficiency, risk management, and delivery outcomes.

• Develop and deliver reporting on Change performance, risks, and KPIs; provide clear insights to operational and senior leadership.

What You Bring:

• 5 years of experience administering Change Management in a mature ITSM practice

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We’re Offering:

The hiring range for this position is $100,000 - $125,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Flexible hybrid work model for better work-life balance

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [e-mail]. We will work with you to meet your needs.