IT Change and Transformation Lead

Crédit Agricole SA; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Change and Transformation Lead to spearhead transformation initiatives within the organization. This pivotal role involves developing effective business transformation strategies, guiding leaders through changes, and ensuring a smooth transition of IT services. The ideal candidate will possess extensive experience in IT service delivery, excellent communication skills in both English and French, and a strong background in the banking domain. Join a diverse and inclusive team committed to innovation and continuous improvement, where your contributions will have a meaningful impact on the organization's success.

Qualifications

• Minimum 15 years of relevant experience in IT service delivery.
• Strong communication skills in English and French are required.

Responsibilities

• Develop business transformation strategies and guide leaders through changes.
• Lead change management projects and assess team organization.

Skills

Verbal and written communication skills in English

Verbal and written communication skills in French

Analytical skills

Organizational skills

Creative problem-solving

Ability to challenge the status quo

Education

Bachelor's Degree in Computer Science Technology

Master's Degree in Computer Science Technology

Tools

IT security knowledge

Knowledge of banking domain

Experience with investment banking products

Job description

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022). With 8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East, and North Africa, we support our clients in meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking, and international trade. The Bank is a pioneer in climate finance and is currently a market leader in this segment, offering a complete range of services for all its clients.

For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/

By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

Reference

2025-96680

Update date

10/02/2025

Business type

Types of Jobs - IT, Digital et Data

Job title

IT Change and Transformation Lead

Contract type

Permanent Contract

Job summary

Summary of the position:
IT Transformation lead has the overall responsibility for a) smooth and efficient transition of Applications and IT infrastructure services; b) assessment, design, and delivery of transformation projects yielding desired, quantifiable outcomes.

Key Responsibilities:

1. Develop suitable business transformation strategies
2. Guide leaders throughout transformational changes
3. Lead change management projects and set out desired change outcomes for the organization
4. Lead engagement with stakeholders on overcoming barriers to change
5. Assess the organization of teams to remove internal change barriers
6. Work with IT service providers and develop joint propositions for transformation programs, assess their feasibility, and manage the execution of validated projects
7. Track the outcome of transformation projects against their objectives
8. Set out process change and change management across the organization
9. Review and suggest changes to operating models, methods, processes, and tools
10. Oversee organizational development processes for employee engagement and team development
11. Support hiring decisions for the organization
12. Develop staff through capability development and coaching
13. Develop on-the-job training programs
14. Ensure conformance to the agreed quality management system
15. Instill the practice of innovation & Continuous Improvements in the structure
16. Maintain a continuous focus on productivity gains, efficiency, and cost savings
17. Comply with all applicable legal, regulatory, and internal compliance requirements

Geographical area

America, Canada

City

MONTREAL

Minimum Qualifications:

Bachelor and/or Master’s Degree or equivalent in Computer Science Technology and management

Level of minimal experience

11 years and more

Experience

Knowledge and Skills:

• Minimum 15 years of relevant experience
• Verbal and written communication skills in English are required (You will need to service Anglophone clients and work with Anglophone colleagues)
• Verbal and written communication skills in French are considered a strong asset
• Extensive experience in IT service delivery in a global, multi-cultural environment
• Excellent communication, analytical, and organizational skills
• Ability to develop creative solutions to overcome organizational challenges
• Ability to challenge the status quo
• Knowledge of banking domain, particularly investment banking
• Knowledge of Applications and IT infra for an IT delivery center
• Knowledge of IT security
• Experience working with investment banking products
• Effective presentation skills in front of management