IT Business Analyst, Service Taxonomy & Governance

Altis Technology; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An IT Business Analyst role in a large organization focused on governance and continuous improvement. You will oversee a Service Operating Model (SOM) application and ensure change requests are complete, approved and reflected across platforms.

Collaborate across service management, product, engineering, platform, data and architecture teams to strengthen governance, improve data quality and support enterprise workflows.

Qualifications

• 4+ years of experience in business analysis or related technology roles.
• Experience documenting business processes, requirements, procedures and data definitions.
• Familiarity with service taxonomy, data governance and governance controls.
• Experience with automated workflows, testing, and stakeholder coordination.

Responsibilities

• Oversee the SOM application and coordinate routine operational needs and enhancements.
• Manage SOM change requests from intake through closure, validating rationale and taxonomy.
• Monitor automated workflows and investigate exceptions with relevant teams.
• Maintain data quality by identifying and addressing incomplete or inconsistent data.
• Provide operational reporting and insights on approvals, aging and dependencies.
• Maintain process documentation, data definitions, governance controls and audit evidence.
• Support user acceptance testing and recommend workflow improvements.

Skills

Business analysis

Systems analysis

Service management

Data governance

Process governance

Stakeholder communication

Documentation

Education

Bachelor's degree in IT/Business/CS/Engineering

Tools

LeanIX

ServiceNow

Planview

Workday

OneTrust

Job description

Location: Mississauga, Hybrid, 2 days on-site per week
Language: Strong written and spoken English communication skills

About the Opportunity

Were looking for an IT Business Analyst to join a large, complex organization focused on operational excellence, technology governance and continuous improvement. In this role, youll provide day-to-day oversight of a Service Operating Model (SOM) application, helping ensure change requests are complete, approved, accurately reflected and successfully carried through connected platforms.

This is an operational and analytical role for someone who enjoys bringing structure to complex processes and working across teams to keep work moving. Youll collaborate with service management, product, engineering, platform, data and architecture teams to strengthen governance, improve data quality and support reliable enterprise workflows.

Whats In It for You

Youll gain valuable exposure to enterprise technology operations, service management, data governance and cross-functional initiatives. Youll work in a collaborative environment where your ability to identify trends, improve processes and coordinate stakeholders can directly strengthen the reliability and efficiency of technology governance.

Your Responsibilities

• Youll oversee the SOM application and coordinate routine operational needs, issues and enhancements.
• Manage SOM change requests from intake through review, approval, implementation and closure, validating rationale, ownership, taxonomy and hierarchy information.
• Monitor automated workflows and downstream updates, investigate exceptions and coordinate resolution with appropriate teams.
• Maintain data quality by identifying incomplete, inconsistent, duplicated or outdated information and driving corrective action with accountable owners.
• Track approvals, aging, dependencies, service levels and recurring issues while providing operational reporting and insights.
• Maintain process documentation, requirements, procedures, data definitions, governance controls and audit evidence.
• Support user acceptance testing and recommend practical workflow, reporting, process and automation improvements.

Skills and Qualifications

• 4+ years of experience in business analysis, systems analysis, application operations, service management, data governance, process governance or a related technology role.
• Bachelors degree in Information Technology, Business, Computer Science, Engineering or a related field, or equivalent experience.
• Experience managing operational workflows, intake processes, approvals, issue resolution, data quality and application support processes.
• Strong experience documenting business processes, requirements, procedures, business rules, data definitions and decision points.
• Familiarity with service taxonomy, service hierarchy, data stewardship, governance controls, operational reporting, dashboards, metrics and service-level tracking.
• Familiarity with LeanIX, ServiceNow, Planview, Workday, OneTrust or similar workflow and system-of-record platforms, plus Agile practices, backlogs, stories and acceptance criteria.
• Experience supporting automated workflows or integrations and user acceptance testing, with strong analytical, organizational and stakeholder communication skills. Exposure to enterprise architecture or technology governance is an asset, but hands-on architecture design is not required.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.