IT Business Analyst

Manulife/John Hancock; Toronto; Hybrid; CAD 86,000 - 136,000; Full time

Job summary

The Risk Technology team at Manulife/John Hancock is seeking a seasoned data and analytics professional to help design and deliver innovative technology solutions that strengthen our Global Risk Management capabilities.

In this role, you will shape how data, analytics, and workflow tools support critical risk functions across the enterprise - directly contributing to our mission of making decisions easier and lives better.

Qualifications

• 8+ years of analytics, technology, or risk-related experience.
• Strong SQL, data modeling and BI dashboard skills.
• Bachelor’s degree in CS/Math/Analytics; Master’s degree asset.
• Expertise in system design, business analysis and UAT.

Responsibilities

• Develop comprehensive business requirements and technical specs for Risk Technology initiatives.
• Analyze complex data sets and design data-driven solutions with management.
• Conduct cost/benefit analyses to support budgeting and resourcing decisions.
• Facilitate process reviews and identify training needs for new systems/workflows.
• Lead or collaborate in agile environments to deliver iterative value and support UAT.
• Serve as facilitator, communicator, and trainer for team members and stakeholders.
• Research, evaluate, and document issues related to workflows and system design.

Skills

SQL querying

Data modeling

BI dashboards (Qlik/Tableau/Power BI)

Stakeholder management

Problem solving

Communication

Operational Risk knowledge

AI in SDLC tools (VS Code, Copilot, CL

Education

Bachelor’s degree in Computer Science, Mathematics, Analytics, or related field

Master’s degree is an asset

Tools

Archer

Job description

The Risk Technology team at Manulife is seeking a seasoned data and analytics professional to help design and deliver innovative technology solutions that strengthen our Global Risk Management capabilities. In this role, you will shape how data, analytics, and workflow tools support critical risk functions across the enterprise - directly contributing to our mission of making decisions easier and lives better. You'll have the opportunity to work on complex business problems, influence cross-functional stakeholders, and help modernize risk processes through cutting-edge data and technology practices. This is an ideal opportunity for someone passionate about solving challenges with data and driving meaningful impact at scale.

Position Responsibilities:

• Develop comprehensive business requirements, technical specifications, and documentation for Risk Technology initiatives.
• Analyze complex data sets and partner with management to design innovative, data-driven solutions.
• Conduct cost/benefit analyses to support strategic decision-making, budgeting, and resourcing.
• Facilitate process reviews and identify training needs related to new system implementations or workflow enhancements.
• Lead or collaborate in agile environments to deliver iterative business value and support acceptance testing standards.
• Serve as an effective facilitator, communicator, and trainer for team members and business stakeholders.
• Research, evaluate, and document business issues related to workflows, processes, and system design.

Required Qualifications:

• 8+ years of relevant experience in analytics, technology, or risk-related roles
• Strong experience with SQL querying, data modeling, and building dashboards in BI tools (Qlik, Tableau, or Power BI)
• Bachelor’s degree in Computer Science, Mathematics, Analytics, or related field (Master’s degree is an asset)
• Expertise in system design, business analysis, and user acceptance testing
• Excellent problem-solving, verbal/written communication, facilitation, and stakeholder management skills
• Solid understanding of Operational Risk and Regulatory Risk reporting methods
• Experience in using AI assistance for expediting SDLC (e.g. Visual Studio Code, GitHub CoPilot, Claude Code)
• Strong grounding in statistical analysis and data inference

Preferred Qualifications:

• Experience with eGRC tool like Archer
• Knowledge of agile project management methodologies and workflow design
• Ability to influence and negotiate with stakeholders across functions and levels
• Ability to translate complex business needs into technical solutions
• Experience delivering training or writing technical tutorials

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. #LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary
Location: Toronto, Ontario
Working Arrangement: Hybrid
Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short-and-long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see - and discover that better can take you anywhere you want to go. We're proud of our accomplishments and recognition.

Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World's Best Employers 2025
• Financial Times World's Best Employers Asia-Pacific 2026
• We've been recognized as one of Canada's Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

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Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.