Lead Infrastructure Architect, GTCS

Manulife/John Hancock; Toronto; Hybrid; CAD 140,000 - 210,000; Full time

Benefits offered by this job

Health benefits

Pension and share ownership plan

Paid time off

Job summary

Manulife/John Hancock is seeking a Lead Infrastructure Architect to shape the strategic direction, standards, and roadmap for enterprise infrastructure and core platforms. You will collaborate with engineering, operations, security, resilience, and business leaders to modernize infrastructure, simplify landscapes, and drive cloud adoption.

Based in Toronto, this senior role requires deep expertise in cloud, networking, platform engineering, and security, with a track record of guiding

Qualifications

• Significant experience in enterprise architecture for infrastructure and platforms.
• Proven ability to define technology strategies and roadmaps for infrastructure and platform services.
• Strong understanding of cloud platforms, networking, security, and resilience.

Responsibilities

• Define the strategic direction, standards, and roadmap for enterprise infrastructure and core platforms.
• Partner with engineering, operations, security, and business leaders to modernize infrastructure and accelerate cloud adoption.
• Governing large-scale modernization programs with emphasis on security, compliance, and operational excellence.
• Influence senior leaders and technology teams in an Agile/product-oriented delivery environment.

Skills

Infrastructure architecture

Cloud strategy & roadmaps

DevSecOps & IaC

Stakeholder management

Agile delivery

Hybrid cloud architecture

Security & resilience

Platform engineering

Tools

Azure

AWS

GCP

Job description

Join our Global Technology & Cyber Security Team (GTCS) At Manulife, we're transforming the technology foundations that support millions of customers globally. We're looking for a Lead Infrastructure Architect to define the strategic direction, standards, and roadmap for our enterprise infrastructure and core technology platforms. In this role, you will partner with engineering, operations, security, resilience, and business leaders to modernize infrastructure, simplify technology landscapes, improve resiliency, and accelerate adoption of cloud and platform-based services. You will play a key role in shaping the future-state architecture for infrastructure, cloud, network, end-user, workplace, observability, service management, and operational platforms while ensuring alignment with enterprise strategy, security requirements, and business outcomes.

Required Qualifications

• Significant experience in infrastructure, platform, solution, domain, or enterprise architecture within complex enterprise environments.
• Proven experience defining technology strategies and architecture roadmaps for infrastructure and platform services.
• Strong knowledge of cloud platforms (Azure, AWS, GCP), infrastructure services, networking, platform engineering, and distributed systems.
• Experience governing large-scale technology initiatives and modernization programs.
• Strong understanding of security, resiliency, risk, compliance, and operational requirements.
• Experience with infrastructure automation, DevSecOps, Infrastructure as Code, and platform engineering practices.
• Strong communication and stakeholder management skills with the ability to influence senior leaders and technology teams.
• Experience working within Agile and product-oriented delivery environments.
• Strong knowledge of enterprise infrastructure, cloud platforms, network architecture, connectivity, routing, switching, firewalls, load balancing, DNS, hybrid cloud, and core technology services.

Preferred Qualifications

• Architecture & Strategy
• Infrastructure & Cloud Architecture
• Domain & Enterprise Architecture
• Technology Strategy & Road mapping
• Architecture Governance & Standards
• Platform Modernization & Transformation
• Technology Lifecycle Management
• Infrastructure & Platforms
• Cloud Platforms (Azure, AWS, GCP)
• Cloud Infrastructure & Landing Zones
• Compute & Hosting Platforms (Azure, Kubernetes/AKS, Virtual Machines, VMware and related virtualization technologies)
• Endpoint Management & Device Platforms
• End User Computing (EUC) & Workplace Technologies
• Identity, Directory & Access Services
• Core Infrastructure Services (Compute, Storage, Backup & Recovery)
• Platform Engineering & Infrastructure as Code
• Hybrid Infrastructure Services
• Resilience, High Availability & Disaster Recovery Operations & Service Management
• Service Management & Operational Excellence
• Observability, Monitoring & AIOps
• Service Reliability Engineering (SRE)
• Operational Resilience & Recovery Planning
• Capacity, Performance & Availability Management
• Technology Lifecycle & Asset Management
• Leadership & Influence
• Executive Stakeholder Management
• Strategic Planning & Technology Transformation
• Cross-Functional Leadership
• Organizational Influence & Decision Making
• Change Leadership & Adoption
• Mentoring, Coaching & Talent Development

When you join our team

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

If you are applying to this role in US, please note the salary range is $127,330 to $236,470 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Toronto, Ontario

Working Arrangement Hybrid Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD'D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Data and Privacy

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Our Mission

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Awards

Recent awards include: 2026 Gallup Exceptional Workplace Award Winner, Manulife Named one of Forbes World's Best Employers 2025, Financial Times World's Best Employers Asia-Pacific 2026, We’ve been recognized as one of Canada's Top 100 Employers 2026, #1 Life Insurer for AI Maturity by Evident 2026.