IT Business Analyst

Ultreia Tech; Montreal (administrative region); On-site; CAD 90,000 - 120,000; Full time

Job summary

Ultreia Tech is seeking a bilingual IT Business Analyst to help business units assess and structure IT needs and translate findings into a prioritized improvement plan. This role sits upstream of projects, focusing on what units aim to achieve and how IT services support them.

You'll map processes, identify gaps and risks, and build an improvement roadmap with clear project priorities to maximize value across the organization.

Qualifications

• 7+ years of experience in business analysis, process improvement or IT service assessment.
• Experience building an improvement plan from findings.
• Structured, analytical approach with a continuous-improvement mindset.
• Ability to turn findings into clear priorities with stakeholders.
• Fluent in French and English.

Responsibilities

• Assess how IT services support business unit objectives.
• Rate IT service effectiveness for each unit to identify gaps or needs for improvement.
• Visually map processes and document current ways of working.
• Identify gaps, pain points, inefficiencies and their operational impact.
• Build an improvement roadmap and structure the projects needed to deliver it.
• Assess impacts and prioritize IT initiatives based on their value to each business unit.

Skills

Business analysis

Process improvement

IT service assessment

Stakeholder communication

Fluent in French & English

Job description

Our client is a large international organization with a strong presence across Canada and a complex, multi-business-unit environment. They're looking for a bilingual IT Business Analyst to help their business units assess and structure their IT needs, and to turn those findings into a clear, prioritized improvement plan.

This isn't a requirements-gathering role. It sits upstream of projects: understanding what each business unit is trying to achieve, evaluating how well IT services support it, and helping decide which initiatives will bring the most value.

What you'll do

Assess

• Analyze business strategies and objectives, and evaluate how effectively they're supported by IT services
• Rate the effectiveness of IT services for each business unit to identify what's underperforming or needs improvement

Map and diagnose

• Visually map processes and document current ways of working
• Identify gaps, pain points, inefficiencies and their operational impact

Plan and prioritize

• Build an improvement roadmap and help structure the projects needed to deliver it
• Assess impacts and prioritize IT initiatives based on their value to each business unit

What you bring

• [7+] years of experience in business analysis, process improvement or IT service assessment
• Hands‑on experience assessing current‑state processes or services and building an improvement plan from the findings
• A structured, analytical approach and a genuine continuous‑improvement mindset
• Comfort working with business unit stakeholders and turning findings into clear priorities
• Fluent French and English (required)

Nice to have

• Lean Six Sigma certification (Green Belt or higher)
• Experience in process improvement or organizational transformation