IT & AV Support Technician — VFX Studio

Rodeo FX; Montreal (administrative region); On-site; CAD 40,000 - 65,000; Full time

Benefits offered by this job

Sick/personal days

Group Insurance

RRSP with employer contribution

Discounts on public transport

Access to Employee Assistance Program

Job summary

A leading creative company in visual effects is seeking an IT and Audiovisual Support Technician to assist the IT team in supporting artists and VFX production teams. This role involves workstation setup, troubleshooting, and support for audiovisual and electronic equipment. Candidates should have 3-5 years of technical support experience and strong knowledge of Windows, macOS, and Linux systems. Benefits include a full-time permanent contract, sick/personal days, group insurance, and various local discounts.

Qualifications

• 3 to 5 years of experience in technical support in a VFX or IT environment.
• Strong knowledge of Windows, macOS, and Linux systems.
• Proficient in using ticketing systems and deployment tools.

Responsibilities

• Receive and document support requests in the ticketing system.
• Perform initial diagnostics of hardware and software issues.
• Assist in preparing and configuring workstations.

Skills

Technical support

Customer service

Networking

Interpersonal skills

Tools

JIRA

Ansible

Intune

Kandji

Autodesk suite

Adobe suite

Nuke

Houdini

Unreal

HP RGS

Teradici

Anyware

Job description

A leading creative company in visual effects is seeking an IT and Audiovisual Support Technician to assist the IT team in supporting artists and VFX production teams. This role involves workstation setup, troubleshooting, and support for audiovisual and electronic equipment. Candidates should have 3-5 years of technical support experience and strong knowledge of Windows, macOS, and Linux systems. Benefits include a full-time permanent contract, sick/personal days, group insurance, and various local discounts.