Support Tech Lead - Visual Effects IT, Onsite Vancouver

WETA DIGITAL; Vancouver; On-site; CAD 80,080 - 99,840; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Savings Plan with matching contributions

Job summary

A renowned visual effects company in Vancouver is seeking a Support Technical Lead. This role involves overseeing IT support, managing technical functions, and ensuring the timely resolution of incidents for a creative team. The ideal candidate must have a solid background in IT support within visual effects or broadcast TV and supervisory experience. A competitive salary and benefits, including health insurance and retirement savings contributions, make this an appealing opportunity for professionals looking to enhance their career in a dynamic environment.

Qualifications

• Minimum of 5 years’ experience providing IT related support in visual effects or broadcast TV.
• Experience in a supervisory role.
• Understanding of network hardware, configuration and troubleshooting.

Responsibilities

• Oversee and lead IT technical support for the Vancouver studio.
• Provide project technical leadership and support.
• Manage and maintain IT inventory by keeping accurate records.

Skills

IT support in visual effects

Advanced Windows Administration

Customer service orientation

Problem-solving

Communication skills

Education

College certificate or diploma in a computer technology related field

Tools

RGS/TGX/HP Anywhere

Avid Media Composer

VMware ESXi

Job description

A renowned visual effects company in Vancouver is seeking a Support Technical Lead. This role involves overseeing IT support, managing technical functions, and ensuring the timely resolution of incidents for a creative team. The ideal candidate must have a solid background in IT support within visual effects or broadcast TV and supervisory experience. A competitive salary and benefits, including health insurance and retirement savings contributions, make this an appealing opportunity for professionals looking to enhance their career in a dynamic environment.