IT Assistant A - AV Loan Services

McGill University; Montreal (administrative region); On-site; CAD 21,000 - 26,000; Part time

Job summary

McGill University’s Faculty of Education AV Loans Centre seeks an IT Assistant A to help students and staff with computers and AV gear, process loan transactions, and keep inventory. Shifts vary by morning/evening. Must be eligible for Work Study (2026–2027) and able to work in Canada. English required; basic French a plus.

Qualifications

• Experience interacting with people in a customer service or assisting role.
• Familiar with computers, presentation, video and audio equipment.
• General knowledge of common computer software.
• Familiar with asset management software is an asset.

Responsibilities

• Assist students and staff with basic use of computers and AV equipment.
• Open/close the AV Loan Centre according to shift.
• Process reservations and checkouts/returns in the asset system.
• Maintain AV equipment inventory and provide usage tips.

Skills

Customer service experience

Punctual and reliable

English fluency

French helpful

Education

High School Diploma

Work Study eligibility

Tools

Asset management software (Web checkout)

Job description

Primary duties include:

• The IT Assistant A will assist students and staff using the Faculty of Education AV (audio/visual) Loans Centre.


• Depending upon assigned shift, open the AV Loan Centre in the morning and close it in the evening


• Help students, academic staff, and support staff with basic use of computers, presentation equipment, video and audio recording equipment, and other audiovisual equipment as required


• Maintain an \"alert presence\" in the AV Loan Centre


• Operate the AV loan service by creating reservations and processing checkouts and returns using our asset management software Web checkout


• Keep track of the AV Loan equipment inventory


• Understand the basic operating fundamentals of the AV loan equipment and provide practical tips and operations advice to clientele.


• Loan Psychology testing kits to ECP students following the AMRC protocols


• Other related duties as required

Preferred Skills/Experience:

• Previous experience interacting with people in a customer service or assisting role


• Familiar with the use of computers, presentation equipment, video, and audio equipment


• General knowledge of common computer software


• Familiar with asset management software is an asset


• Reliable, punctual and professional with good communication skills


• Fluent in English (written and spoken), some basic French (spoken) is an asset

Eligibility Requirements

• Must be eligible to work in Canada

Required:

• Work Study eligible for the 2026-2027 academic year - PLEASE SUBMIT WORKSTUDY APPROVAL LETTER WITH APPLICATION - Current McGill student who will be enrolled in a degree program for the 2026-2027 academic year

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

High School Diploma Minimal or No Related Experience

Hourly Salary:

(AMUSE A) $16.70

Estimated Number of Work Hours per Week:

12 (Part time)

Position Start Date:

2026-09-01

Position End Date:

2027-04-30

Deadline to Apply:

This position is covered by the AMUSE collective agreement.

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail] .