IT Asset Management Analyst

Soroc Technology; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Soroc Technology in Scarborough, Ontario seeks an IT Asset Management Analyst - ServiceNow to support our banking client's IT Asset and Warehouse Operations team. The successful candidate will manage hardware assets in ServiceNow, update asset records, and build dashboards for enterprise reporting.

The role requires experience handling large asset datasets, identifying discrepancies, and supporting end-to-end asset lifecycles from onboarding to offboarding in a high-volume environment.

Qualifications

• Hands-on experience with ServiceNow ITAM/hardware asset management.
• Ability to review asset history and update asset information in ServiceNow.
• Experience creating reports and dashboards in ServiceNow or similar tools.
• Experience working with large volumes of IT asset data in a enterprise environment.

Responsibilities

• Work with hardware asset records in ServiceNow, update asset information as needed.
• Create and maintain ServiceNow reports and dashboards for IT asset management and operations.
• Extract and analyze large IT asset datasets from ServiceNow.
• Identify discrepancies and data-quality issues requiring investigation or correction.
• Reconcile asset information between ServiceNow and SCCM/Microsoft Config Manager when required.
• Coordinate asset lifecycle activities during onboarding/offboarding and with warehouse teams.

Skills

ServiceNow IT Asset Management

Asset data analysis

Excel data analysis

Data quality & reconciliation

Stakeholder communication

Tools

Power BI

SCCM

ServiceNow

Job description

IT Asset Management Analyst - ServiceNow

Location: Scarborough, Ontario - Onsite

Soroc is seeking an IT Asset Management Analyst - ServiceNow to support our banking client's IT Asset and Warehouse Operations team.

The successful candidate will have strong hands-on experience working with IT hardware assets in ServiceNow, including asset records, asset history, reporting, and dashboards. This role operates in a large, high-volume enterprise environment and requires someone who is comfortable working with large volumes of asset data, identifying discrepancies, and supporting the IT asset lifecycle.

Key Responsibilities

• Work directly with hardware asset records in ServiceNow, including reviewing asset history, interpreting asset information, and making required updates to hardware asset records.
• Create and maintain ServiceNow reports and dashboards to support IT asset management and operational reporting.
• Extract, review, and analyze large volumes of IT asset data from ServiceNow.
• Monitor asset information and identify anomalies, discrepancies, changes, and data-quality issues requiring investigation or correction.
• Compare and reconcile asset information between ServiceNow and SCCM/Microsoft Configuration Manager where required.
• Use Microsoft Excel to analyze and manipulate asset data, including the use of formulas and functions to identify trends, discrepancies, and exceptions.
• Support IT asset lifecycle activities associated with a high volume of employee onboarding and offboarding.
• Manage and track a high volume of operational requests and asset-related tickets through ServiceNow.
• Monitor shared mailboxes for asset updates and respond to asset refresh and other IT asset-related inquiries.
• Support inventory tracking and maintain accurate documentation related to IT hardware assets.
• Assist with shipment tracking, asset documentation, and coordination with warehouse operations.
• Produce operational reports and provide asset-related information to internal stakeholders.
• Collaborate with IT, warehouse, and other internal teams to resolve asset-related issues and maintain accurate asset information.

Required Qualifications

• Hands-on experience using ServiceNow for IT Asset Management (ITAM)/hardware asset management.
• Strong understanding of ServiceNow hardware asset records, including the ability to review asset history and update asset information.
• Experience creating reports and dashboards in ServiceNow.
• Experience working with and analyzing large volumes of IT asset data in an enterprise environment.
• Experience managing or supporting high-volume ServiceNow requests/tickets.
• Strong Microsoft Excel skills, including experience using formulas and functions for data analysis and reconciliation.
• Experience identifying and investigating asset-data discrepancies or anomalies.
• Strong organizational, analytical, and problem-solving skills.
• Excellent attention to detail and ability to maintain data accuracy in a high-volume environment.
• Strong written and verbal communication skills.
• Ability to work effectively with multiple internal stakeholders and operational teams.
• Preferred Qualifications
• Experience with SCCM/Microsoft Configuration Manager and reconciling SCCM information against ServiceNow asset data.
• Experience supporting IT hardware asset lifecycle activities, including onboarding, offboarding, refresh, inventory, and asset tracking.
• Experience working within a large enterprise or banking environment.
• Experience with Power BI is an asset.
• Previous experience supporting IT asset, warehouse, inventory, or logistics operations.

Key Profile

We are looking for someone who has used ServiceNow for more than basic ticketing. The ideal candidate has worked directly with IT hardware assets, understands asset data and asset history, can create ServiceNow dashboards and reports, and is comfortable analyzing and reconciling large volumes of asset information in a high-volume enterprise environment.