IT and Systems Manager

Autism Ontario; Toronto; Hybrid; CAD 90,000 - 94,000; Full time

Job summary

A leading charitable organization, Autism Ontario seeks an IT & Systems Manager to enhance IT infrastructure and CRM systems. The position involves troubleshooting, digital transformation initiatives, and improving data governance. This one-year contract offers a hybrid working model with competitive compensation and benefits.

Benefits

Flex Hours

3 weeks vacation

10 paid personal days

Competitive Benefits Package

RRSP Contributions

In-person team building activities

Qualifications

• 5+ years related work experience.
• Minimum 5 years of experience managing CRM systems.
• Experience in managing teams.

Responsibilities

• Oversee CRM administration and optimization.
• Manage IT systems and ensure data security.
• Implement process improvements and handle technical challenges.

Skills

Analytical skills

Troubleshooting skills

CRM management

Web management

Data governance

Fluency in French

Education

Bachelor’s degree in information technology

Tools

Salesforce

HubSpot

CiviCRM

Microsoft 365

SharePoint

WordPress

Drupal

Job description

Autism Ontario is a charitable organization with a history of over 52 years representing the thousands of people on the autism spectrum and their families across Ontario. Autism Ontario is the province’s leading source of information and referral on autism, and one of the largest collective voices representing the autism community. Our mission is to create a supportive and inclusive Ontario for autism, and we value collaboration, respect, accountability and being evidence informed.

Job Summary :

Title : IT & Systems Manager

Location : Hybrid; primarily remote, but with occasional travel to Toronto Provincial Office or a regional office as needed

Salary : $90,000 - $94,000 / year

Duration : One-year contract

Role : New Role

Position Summary :

The IT and Systems Manager will develop and implement best practices for IT infrastructure, digital assets, and customer relationship management systems. Working closely with the IT and Systems Director, external vendors, and contractors, this role focuses on optimizing system performance and driving user adoption. Responsibilities include identifying and implementing process improvements, troubleshooting technical challenges, and leading digital transformation initiatives to support Autism Ontario’s mission. Experience with enterprise-level IT projects is a strong asset.

If you are a problem solver with a passion for technology and a heart for making a difference, this is the role for you!

Key Responsibilities

• Oversee the administration, customization, and optimization of Salesforce and HubSpot CRMs to enhance data management and stakeholder engagement.
• Manage CiviCRM, Microsoft Azure, Entra ID, Microsoft 365, SharePoint, and integrated platforms to improve productivity, collaboration, and data security.
• Lead website management efforts, ensuring optimal performance, security, accessibility, and compliance with AODA and WCAG standards.
• Ensure data quality, governance, and compliance with privacy regulations (e.g., PIPEDA, GDPR) across all systems.
• Manage dashboards, reporting, and analytics for different teams.
• Manage software procurement, vendor relationships, and contracts related to CRM, website, and IT services.
• Manage the introduction of AI, automation, and analytics to enhance digital engagement and operational efficiency.
• Troubleshoot technical challenges across systems, ensuring minimal downtime and seamless functionality.
• Manage and maintain content management systems (WordPress, Drupal) and website integrations with customer relationship management and marketing automation tools.
• Implement analytics tracking, SEO best practices, and performance monitoring tools to drive data-driven improvements.
• Provide leadership and mentorship to staff to improve team engagement and efficiency.
• Collaborate with other teams internally at Autism Ontario as well as external stakeholders.
• Develop training programs to enhance staff adoption and effective use of CRM, digital tools, and automation workflows while building our internal knowledge base.
• Occasionally, support for critical events and programs may require working outside regular business hours or on weekends. Additionally, incident management may necessitate after-hours or weekend work until technical issues are fully resolved.
• Other duties as assigned.

Qualifications :

• Bachelor’s degree in information technology, Computer Science, or 5 plus years related work experience.
• Minimum 5 years of experience managing CRM systems (Salesforce, HubSpot, CiviCRM is a nice to have).
• Experience in managing teams.
• Advanced knowledge of Microsoft 365, SharePoint, and cloud platforms.
• Experience in website management, SEO, UX design, and CMS platforms (WordPress, Drupal).
• Demonstrated experience with data governance, security, and compliance.
• Strong analytical and troubleshooting skills.
• Proven ability to train and support staff in CRM and website management.
• Familiarity with automation tools, API integrations, and marketing platforms.
• Fluency in written and oral French is strongly preferred.
• Demonstrated commitment to principles of social justice, neurodiversity, equity, inclusion, anti-racism, anti-Black racism, anti-ableism.

Autism Ontario offers a great work-life balance, a competitive benefits package and RRSP contributions. Some of the perks of joining our team include :

• Flex Hours
• Semi-casual dress code
• 3 weeks vacation, plus years of service days
• 10 paid personal days
• Competitive Benefits Package with Healthcare spending account (including Health, Dental, EAP, Vision and more)
• RRSP Contributions
• In-person team building activities
• A workplace culture that promotes both a collaborative and independent work environment
• You’ll be joining a team of passionate individuals who are looking to make a difference.

Interested candidates should submit a resume and cover letter to [emailprotected] before May 9th, 2025. We thank everyone for their interest in this position; however, only those candidates invited to interview with us will be contacted.

Autism Ontario is an equal opportunity employer committed to maximizing the diversity of our organization, and actively encourages individuals on the autism spectrum and from all equity deserving groups to apply. We welcome qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally protected factors.

Autism Ontario is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Autism Ontario will make accommodations available to applicants with disabilities upon request during the hiring process.