Investment Services Specialist

Recruit Action inc.; Montreal; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

On-site work

Private retirement plan after six‑mo.

Wellness program

Training reimbursement

16 vacation days per year

Job summary

Recruit Action inc. in Montreal is seeking an Investment Representative to support investment advisors, review client portfolios, and ensure compliant, high-quality service in English and French.

This permanent full-time role offers a 37.5-hour work week, on-site schedule, and a competitive CAD 65,000–75,000 salary with benefits including a retirement plan after six months, wellness program, 16 vacation days, and training reimbursement.

Qualifications

• 1 year of experience in a similar role.
• Bilingual in English and French to support investment advisors and provide client service in both languages.
• Postsecondary diploma and CIRO licensing requirements to obtain licensing and registration.

Responsibilities

• Deliver excellent client service by supporting investment advisors and reviewing client portfolios.
• Gather research and product information from internal and external sources.
• Process client transactions accurately according to instructions and regulatory rules.
• Maintain knowledge of applicable regulations and trading activities for client accounts.
• Document client interactions and manage records in the appropriate systems.

Skills

Bilingual English/French

Client service focus

Regulatory awareness

Education

Postsecondary diploma

CIRO licensing requirements

1 year experience in financial services

Job description

Build your career in the banking industry within a dynamic professional environment where you will support investment advisors and contribute to delivering an exceptional client experience. Enjoy a permanent full-time position with comprehensive benefits, a generous paid time off program, and a collaborative on-site work environment.

What is in it for you:

• Annual salary of 65K-75K.
• 37.5-hour work week.
• On-site work, 5 days per week.
• Start time of 8:00 am, 8:30 am, or 9:00 am, depending on team needs.
• Retirement plan after 6 months of service.
• Employee wellness program.
• Access to TELUS Health services.
• 16 vacation days per year.
• Reimbursement of job-related training expenses.

Responsibilities:

• Deliver exceptional client service by supporting one or more investment advisors with periodic client portfolio reviews to validate client needs, risk profiles, and applicable investment programs.
• Gather research and product information from internal and external sources.
• Process client transactions according to client or advisor instructions.
• Maintain current knowledge of regulations and trading activities applicable to client accounts.
• Follow up with clients regarding outstanding regulatory documentation.
• Maintain accurate client records and information in the appropriate systems.
• Review daily transactions and data entries to ensure accuracy and timely processing.
• Respond promptly to client inquiries, resolve issues, process transactions accurately, and escape matters when required.
• Issue instructions for withdrawals, deposits, swaps, and transfers in accordance with client or advisor directions.
• Accurately document all client interactions.
• Understand the documentation requirements for various client account types.
• Support marketing initiatives by identifying opportunities to gather additional assets or increase revenue from existing clients.
• Assist with the organization of client events, including seminars, conferences, and appreciation events.
• Maintain or coordinate electronic marketing activities.
• Manage the approval process for marketing communications and mass mailings.
• Support business growth by reviewing restricted accounts, monitoring commissions and payouts, and participating in the Bank referral process.
• Prepare, analyze, and present reports, recommendations, financial plans or concepts, insurance proposals, and annual transaction summaries for advisor review.
• Recommend improvements to operational processes, client value creation, and the effective use of specialist teams.
• Build effective working relationships with team members and internal partners.
• Actively participate in team meetings, share knowledge, and contribute to the development of team members.
• Perform all duties in compliance with applicable regulations, internal policies and procedures, compliance requirements, and risk management practices.

What you will need to succeed:

• Postsecondary diploma.
• Meet all applicable education, examination, and training requirements to obtain licensing and registration as an Investment Representative with the Canadian Investment Regulatory Organization (CIRO).
• 1 year of experience in a similar role.
• Bilingual in English and French to support investment advisors and provide client service in both languages.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Ability to take initiative and work independently.
• Ability to meet deadlines.
• Understanding of industry regulations or the organization's compliance requirements.
• Ability to follow advisor instructions regarding client trading activities.