Client Service Associate

Bank N.A.; Ottawa; On-site; CAD 52,000 - 65,000; Full time

Job summary

Bank N.A. in Ottawa, ON, is seeking a Client Services Associate to support Wealth Advisors in delivering superior client service and efficient administrative support.

This role assists Investment Advisors, coordinates client communications, and contributes to growing client relationships through accurate processing and timely information. The position works with IA teams to prep reviews, move funds when requested, and ensure regulatory requirements are met.

Qualifications

• Typically 3–5 years of experience in wealth or financial services.
• Strong knowledge of investment processes.
• Experience with sales administration procedures.
• Familiarity with compliance requirements.

Responsibilities

• Support Investment Advisors and maintain client relationships.
• Book meetings and prepare introductory packages.
• Coordinate marketing activities for advisory team.
• Prepare client portfolio reviews and updates for IA.
• Handle client inquiries, transfers, and account openings.
• Ensure regulatory documentation and data accuracy.
• Assist with risk/compliance processes.

Skills

Client service

Administration

Investment knowledge

Regulatory compliance

Team mentorship

Tools

CRM software

Job description

Application Deadline: 11/03/2026

Address: 1600 Carling Avenue

Job Family Group: Wealth Sales & Service

Responsibilities

• Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client relationships through the delivery of service and advice.


• Books meetings with new prospects and prepares introductory package for the prospect/referral.


• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.


• Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.


• Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client's request.


• Resolves client complaints in a timely and effective manner; escalates as required.


• Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.


• Handles clients' general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.


• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.


• Maintains and organizes client database and client files.


• Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.


• Administers and processes documentation related to client files and regulatory requirements.


• Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.


• Ensures transactions and tasks are appropriately assigned to team members and completed.


• Mentors and coaches new or junior members to the team and branch.


• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.


• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.


• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience resulting in retaining long- term client relationships and delivers an exceptional client experience.


• Assists with managing a portfolio of clients to retain and grow relationships.


• Support IA's in individual client investment needs to provide professional, customized investment-related advise, sales and services.


• Works collaboratively within the market, BMO partners and the community to build relationships and deliver the desired customer experience.


• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.


• Protects the Bank's assets and clients' assets and complies with all regulatory, legal, and ethical requirements.


• Maintains the confidentiality of client and Bank information.


• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.


• Analyzes issues and determines next steps.


• Broader work or accountabilities may be assigned as needed.


• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• Typically between 3 - 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.


• Advanced knowledge of investment process and procedures.


• Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.


• Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).


• Knowledge of compliance practices and regulations.


• Knowledge of Insurance and group products is an asset


• Knowledge of Trust and Estate services is an asset


• Knowledge of Financial/Retirement planning.


• Knowledge of trade processing rules.


• Must meet the licensing and certification requirements for the branch / jurisdiction where the mandate is being fulfilled.


• Specialized knowledge.


• Verbal & written communication skills - Good.


• Organization skills - Good.


• Collaboration & team skills - Go