Investigator Professional Conduct

Canadian Professional Sales Association; Edmonton; Hybrid; CAD 96,000; Full time

Job summary

An established industry player is seeking a skilled Investigator to join their Professional Conduct department. In this role, you will utilize your expertise to conduct sensitive investigations under the Health Professions Act (HPA). You will gather and analyze evidence, compile unbiased reports, and work collaboratively with medical specialists. This position offers a comprehensive benefits package and the opportunity for a hybrid work arrangement after a successful probation period. If you have a passion for regulatory compliance and a commitment to diversity and inclusion, this is the perfect opportunity for you.

Benefits

Comprehensive Benefit Package

Pension Plan

Hybrid Work Arrangement

Professional Development Opportunities

Qualifications

• 5+ years' experience in investigations, including interviewing and report preparation.
• University degree or equivalent experience in regulatory investigations.

Responsibilities

• Conduct investigations of complaints under the HPA within required timelines.
• Prepare comprehensive investigation reports and disposition correspondence.

Skills

Consultation Skills

Mediation Skills

Analytical Skills

Problem-Solving Skills

Written Communication

Oral Communication

Case Management

Cultural Safety Awareness

Education

University Degree in Law Enforcement

Formal Training in Medical/Legal Investigations

Job description

As anInvestigatorwith the Professional Conduct department, you will provide specialized expertise related to investigations of a sensitive natureunder theHealth Professions Act (HPA). You will have a demonstrated ability to perform complex investigations, gather evidence, and compile all information collected through the investigation process into a concise, unbiased report.

KEY RESPONSIBILITIES

• Investigation of complaints under the HPA within required timelines:
  • Review and determine appropriate investigation process; gather, review, and analyze medical and other records within parameters of CPSA privacy policy and HPA.
    o Approach all efforts on investigation in an unbiased, methodical, and culturally sensitive manner.
    o Work collaboratively with specialists such as Senior Medical Advisors, Standards of Practice and Governance team members to understand all elements of complaint under investigation.
    o Conduct interviews pursuant to Professional Conduct Department policies.
    o Arrange for external medical and non-medical investigators and expert opinions where required; communicate with external parties as needed.
    o Prepare comprehensive preliminary and/or finalinvestigation reports in accordance with department policy and present for discussion.
    o Prepare disposition correspondence for Complaint Director's review and signature.
    o Meet key performance indicator expectations for file loads and investigation closures on an annual basis.
    o Act as formal/informal mentor to new investigation team hires as assigned.
• Actively engage in Professional Conduct Departmental practices:
  • Participate in instruction and oversight of work performed by assigned Administrative Assistant, ensure performance expectations are met.
    o Actively engage in professional development related to investigation, mediation, and resolution practices on a regular basis.
    o Active engagement in quality improvement processes and department projects.

QUALIFICATIONS

Education:

• University degree in law enforcement, or related field or equivalent demonstrated experience in regulatory investigations.
• Formal training in medical/legal investigations or equivalent combination of education and experience.

Experience:

• Minimum of 5 years' experience conducting investigations including interviewing witnesses, preparing investigative reports, and evidence gathering.
• Experience in regulatory, medical, and/or legal investigations is required.

Skills:

• Exceptional consultation, mediation, and analytical skills.
• Demonstrated complex problem-solving skills.
• Demonstrated excellent written and oral communication, including report writing and interview skills.
• Demonstrated ability to independently manage a complex caseload and make discretionary decisions in accordance with risk mitigation goals, precedents, policy and legislation.
• Must be a team player with ability to adjust to changing circumstances and directions.
• Demonstrated understanding of diversity, inclusion, bias and cultural safety as it applies to investigations, regulatory complaints resolution processes is an asset.

SALARY
The annual salary for this position is $95,251 and includes a comprehensive benefit package and pension plan.

Along with your resume, please submit a cover letter outlining why you are the right candidate for this position by telling us how your relevant work experience has prepared you to undertake this role. Submissions without a cover letter will not be considered.

During the 90-day probationary period, the successful candidate will be required to work from CPSA's downtown Edmonton Office. At the conclusion of a successful probationary period, a hybrid work arrangement may be considered.

Please note that the successful candidate will be required to provide a Criminal Record Check satisfactory to CPSA.

We thank all candidates for their interest in CPSA. Only those selected to move forward in our selection process will be contacted.

By applying to this position, you are confirming you possess either a Canadian Citizenship, permanent resident status, or valid work permit.

CPSA has suspended its mandatory employee COVID-19 vaccination policy at this time. Should it be deemed necessary to be reinstated, all employees would be required to provide proof of vaccination. By applying to this position, you acknowledge your awareness of CPSA's suspended policy.

CPSA embraces diversity and equal opportunity. The more inclusive we are, the better we can do our work. All candidates are considered for employment regardless of age, race, ethnicity, religion or belief, sex, sexual orientation, gender identity or expression, national origin, veteran or disability status.

CPSA's work of regulating physicians and physician assistants takes place throughout Alberta. Our office is in Treaty 6 Territory, traditional lands of many First Nations including the Cree, Saulteaux, Blackfoot, Dene and Nakota Sioux. We are located within the Métis Homeland and acknowledge the Inuit who call this place home today.