Investigator (18 month contract)

CPSO; Toronto; Hybrid; CAD 100,000 - 122,000; Full time

Job summary

The College of Physicians and Surgeons of Ontario (CPSO) is Ontario’s medical regulator. You will investigate and resolve complaints about physicians and surgeons, gathering information from records, reports and transcripts, and conducting interviews with parties and witnesses.

You will explain CPSO policies and deliver investigative reports to committees as required. This is an 18-month contract position with hybrid/remote work and occasional travel across Ontario.

Qualifications

• A regulated professional with a university degree in a related field and at least five years of professional experience.
• Healthcare systems background; experience in clinics or community facilities.
• Strong analytical skills and critical thinking are essential.
• Ability to conduct interviews and document findings clearly.
• Excellent written and verbal communication, including formal report writing.

Responsibilities

• Investigate and resolve complaints about physicians and surgeons in Ontario.
• Identify, obtain and analyze information and documents (records, reports, transcripts).
• Conduct interviews and take statements from parties and witnesses; explain CPSO policies.
• Maintain communication with relevant parties and legal counsel; deliver investigative reports to committees and colleagues.

Skills

Interviewing

Analytical skills

Critical thinking

Written communication

Verbal communication

e-Literacy

Travel flexibility

Education

Nursing or Social Work degree

Job description

The College of Physicians and Surgeons of Ontario (CPSO) is the province’s medical regulator. We have a mission to serve the public interest in Ontario’s health system, ensuring patients receive quality care from fully trained, highly competent, deeply compassionate, and ethically guided doctors.

You will investigate and/or resolve complaints with respect to the practice, conduct or capacity of physicians and surgeons in Ontario. As part of the investigative process, you will identify, obtain and analyze relevant information and documents, including hospital and office records, reports, statements, and transcripts. You will conduct interviews and take statements from parties and witnesses and explain College policies to all parties as required. Adaptability, flexibility and being comfortable working in a high-volume work environment will be invaluable to you in this role. You are a solid team player.

You will maintain communication with relevant parties and legal counsel throughout the investigative process and assess complaints for resolution when appropriate delivering investigative reports both verbally and in writing to committees and colleagues.

This is an 18-month contract position.

Qualifications

• A regulated professional with a university degree in a related field, such as Nursing and/or Social Work and a minimum of five (5) years of professional experience.
• Must have healthcare systems background; experience working in healthcare clinics, and/or healthcare community facilities.
• Strong analytical skills and an aptitude toward critical thinking are crucial.
• Able to conduct interviews and document findings.
• Demonstrated ability to navigate difficult, intense, and emotional conversations and diffuse tense situations.
• Excellent written and verbal communication skills, including experience with formal report writing.
• Self-directed with ability to manage complex and competing priorities and respond to unique situations as they arise.
• Must have strong e-literacy skills.
• Able to occasionally travel throughout Ontario.

Strong Asset

• Clinical experience in any of the following: mental health/forensic/addictions care, obstetrics, ER/ICU.
• French language (both written/spoken) valued but not mandatory.
• Familiarity with quality principles and strategies.
• Working knowledge of RHPA.
• An understanding of equity, diversity and inclusion principles and their applications.

Additional Information

• It is a fundamental requirement of employment at CPSO that employees reside in Ontario and can attend the College office as required.

Proof of COVID-19 vaccination required (minimum two doses).

• Hybrid, remote work with in-office attendance one day per week and/or more as needed.
• This posting is for an existing vacancy

Pay Details

Starting salary $110,675

CPSO is committed to being an accessible, diverse, equitable and inclusive workplace where the rights of all individuals and groups are protected and all individuals feel safe, respected, empowered, and celebrated.

The College recognizes that Employment Equity plays a crucial part in our journey towards inclusion, and actively seeks to increase its diversity by encouraging and welcoming applications from members of groups with historical and/or current barriers to equity, including, but not limited to, Indigenous peoples, members of groups that commonly experience discrimination due to race, colour, religion, beliefs or place of origin, individuals with disabilities, and members of the LGBTQ2S+ community and individuals who identify as women.

If you require an accommodation at any stage of the recruitment process, we invite you to notify the Human Resources Department at CPSO