Advisor (1 year contract)

CPSO Brand; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

The College of Physicians and Surgeons of Ontario (CPSO) is seeking a professional Advisor for the Registration & Membership Services Department. The role includes responding to inquiries, providing advisory services, and conducting assessments to determine licensure eligibility.

The ideal candidate will have relevant education, strong communication skills, and the ability to thrive in a fast-paced environment. This position offers a hybrid work model, requiring attendance at the office one day a week.

Qualifications

• High degree of professionalism, initiative, self-motivation, and independence.
• Experience in a regulatory environment is an asset.
• Knowledge of Healthcare Legislation and CPSO regulations.
• Understanding of equity, diversity, and inclusion principles.

Responsibilities

• Respond to membership and registration inquiries via phone or in writing.
• Provide advisory services on practice management and regulations.
• Conduct assessments of qualifications for College registration.
• Draft correspondence to physicians regarding registration options.
• Generate customized application packages for eligible physicians.
• Facilitate information sessions for stakeholders.

Skills

Excellent client service and communication skills

Excellent organization and time-management skills

Proficient computer and typing skills with Office365

Ability to multi-task and problem solve

Diplomacy and resourcefulness

Adaptability to change

Fluency in French

Education

Relevant post-secondary education

Job description

The College of Physicians and Surgeons of Ontario (CPSO) is seeking a dynamic and professional Advisor to work in their Registration & Membership Services Department. Advisors are a critical part of the team, they act as the information and communication center for applicants, members, and stakeholders. They provide guidance relating to College policies surrounding practice management and registration, Ontario regulations governing licensure, various legislative acts, and other organizational processes across the division. Advisors are also responsible for conducting preliminary assessments of physician credentials to determine licensure eligibility.

Responsibilities

• Responds to membership and registration inquiries by telephone or in writing from physicians, applicants, medical schools and other stakeholders
• Provides physician advisory services pertaining to practice management related matters by clarifying health care regulations, policies, and guidelines
• Conducts preliminary assessments of qualifications to determine eligibility for College registration, including change of scope and re-entry requirements
• Drafts written correspondence to physicians and applicants outlining applicable registration options, while referencing regulations and registration policies
• Generates customized application packages for eligible physicians
• Screens physician member profiles to identify alerts and registration history
• Offers information on membership services such as Medicine Professional Corporations, Certificates of Professional Conduct (CPCs), resignations, and other service requests
• Facilitates information sessions for internal and external stakeholders
• Maintains correspondence templates, resource documents and internal reference guides to align with current processes and procedures
• Performs added duties and assists other department units where required

Qualifications

• Relevant post-secondary education and/or equivalent working experience
• High degree of professionalism, initiative, self-motivation and independence in carrying out tasks
• Experience working in a regulatory environment would be considered an asset
• Excellent client service and communication skills, both oral and written
• Excellent organization and time-management skills
• Proven ability to multi-task, problem solve and manage heavy volumes of detail-oriented work
• Excellent autonomy skills, diplomacy and resourcefulness
• Flexible attitude; able to adapt to change and thrive in a fast-paced, team-oriented work environment
• Proficient computer and typing skills with proficiency in Office365
• Knowledge of Healthcare Legislation, including CPSO regulations and policies, with the ability to interpret and apply information effectively
• Knowledge of other College functions including complaints, discipline, quality management, an asset
• Flexibility to work overtime during peak periods and perform special assignments/duties as assigned
• An understanding of equity, diversity and inclusion principles and their applications
• Fluency in French, an asset

Please note that vacation is not permitted from June 1 to July 15.

Application Procedure: Qualified candidates please submit a cover letter and resume by January 3, 2025.

If you recently applied for this role, please note that we are still reviewing applications. There is no need to re-apply at this time.

Note: It is a fundamental requirement of employment at CPSO that employees reside in Ontario and can attend the College office as required. Must be able to provide proof of double vaccination.

Work environment: Hybrid, remote work with in-office attendance one day per week and/or more as needed.

The College is committed to hiring practices that support accessibility for people with disabilities, employment equity and diversity in the workplace. The College actively seeks to increase their diversity by welcoming applications from women, visible minorities, aboriginal people, persons with disabilities and persons of any sexual orientation or gender identity. Applicants with a disability may request accommodation at any stage of the recruitment process by contacting the Human Resources Department.