Investigation Coordinator

Allied Solutions, LLC; Whitecap; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life and disability

401k options

Paid time off

Job summary

Allied Solutions, LLC is seeking an Investigation Coordinator to handle QA processes for ancillary product refund cancellations. You will gather product-level data and input it into multiple systems, while resolving quotes within the Refund Plus workflow.

You will also maintain dealer/provider information and focus on aged or priority loans needing manual intervention to meet SLAs. A collaborative role with internal and client teams is essential.

Qualifications

• High school diploma or GED required, with minimal work experience.
• Ability to access external systems for documentation and data entry.
• Experience with program-based documentation tools is a plus.

Responsibilities

• Data entry, analysis and maintenance of master contact lists across platforms.
• Investigate flow of funds and contact dealers/providers or client teams as needed.
• Ensure compliance with state-driven requirements for product cancellations.
• Research and resolve quote statuses to ensure accurate refunds.
• Handle priority loans and aged loans requiring manual intervention.

Skills

Data Entry

Analysis

Database Maintenance

Communications

Problem Solving

Priority Research

Multi-tasking

Education

High School Diploma or GED

Tools

RFP Program

Cox Automotive

Client Documentation Programs

Job description

This position is responsible for the daily activities associated with ancillary product refund cancellations that must be adjudicated for Allied's lender client base. The Investigation Coordinator position will primarily involve a QA workflow/process aimed at product providers and will include the gathering of product level data as well as the resolution of the quote investigation process within the larger Refund Plus workflow. Position will also focus on obtaining and maintaining the most up to date information for dealers/providers and inputting said data into various systems. Additionally, the Investigation Coordinator will be tasked with resolving priority loans or those loans which have become aged and need manual intervention to complete within operational and client level SLAs.

• Data Entry, Analysis, and Database Maintenance - 10% Analyzing and comprehending various documents for pertinent information necessary. Inputting data into various technology platforms to execute automated processing. Utilize external client programs to retrieve necessary documentation for cancellation process. Reviewing intake materials processed by other parties to ensure all information is accurate. Data entry with information obtained for current dealer/provider contact information and the maintenance of master contact lists.
• Communications Servicing - 30% Investigate flow of funds for quote information due from cancelation of ancillary products via follow up contacts with either dealers, providers or the client by way of emails, phone calls, faxes or letters. Attend various meetings via Teams or in office with either external or internal parties related to Coordinator processes for collaboration needs. Contacting dealers/providers for current contact information via phone/email/internet search.
• Problem Solving - 25% Ensuring compliance due to state driven requirements related to product cancellations and flow of funds. Able to multi-task while navigating within the environments of multiple systems. Work within multiple programs and formats to ensure quote information and intake data ingestion between internal areas are accurate and efficient processes. Determine discrepancies between provider quoted refund, and various sources of estimated refund data. Locate and document missing contract bookings with providers, utilizing resources internally or externally, such as document storage, dealer communications, etc.
• Priority Research - 30% Creation and brainstorming of development of new and improvements for processes and procedures. Investigate various scenarios of quote statuses to ensure accurate refunds to the consumer and meet state regulations. Conduct research on specific product contract language to properly resolve product cancellations. Reviewing secondary technology platforms to complete research to clear pending cancellations. Prioritize workload based on variable client-facing or internal SLAs.
• Other duties assigned - 5% Other special projects and duties as assigned.

Qualifications (Education, Experience, Certifications & KSA): High school diploma or GED required. Less than 1 year of work-related experience required. Access to outside programming systems needed for documentation work. Examples: RFP program, Cox automotive, and client documentation programs needed to obtain product contracts.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

#LI-RP1 #LI-Onsite

We offer our employees a robust compensation package! Our comprehensive benefits include:

• medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year
• and much more

Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

When you join Allied Solutions, you are part of a company that's been recognized for its commitment to making an impact. Allied has been ranked by Forbes as one of America's Best Midsize Employers. Allied's customer service team has received the Center of Excellence certification by BenchmarkPortal for eight consecutive years. And in 2022, Allied was honored with a Spirit United award, acknowledging our 13-year relationship with United Way of Central Indiana. As Allied continues to expand into new markets and reach new clients, opportunities to join the company and advance your career grow as well. Allied continually invests in learning and development resources to help you build new skills and advance your career. Come grow with us!

Thank you for your interest in Allied Solutions.