Interpreter - Contract, Full-Time [FTS]

Vancouver Aquarium Careers; Vancouver; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Hourly wage $22

Benefits plan

Employee and Family Assistance Program

Company discounts

Fun, supportive work environment

Job summary

The Vancouver Aquarium is seeking an Interpreter to deliver dynamic interpretive programs in the galleries, engaging visitors and inspiring conservation.

You will positively represent the Aquarium with excellent customer service, support events, and assist with training and supervision of practicum students.

Flexibility to work Tuesdays to Saturdays or Sundays to Thursdays, including evenings and weekends, and a commitment to safety and environmental stewardship.

Qualifications

• Outstanding public speaking with science communication experience.
• Ability to tailor presentations to diverse audiences.
• Strong organizational skills; able to work independently.
• Excellent interpersonal and relationship building skills.
• Proficient in Microsoft Office Suite.
• Able to adapt in a dynamic environment.
• Self-motivated, energetic, and positive.

Responsibilities

• Deliver a variety of interpretive programs in galleries and environments.
• Provide excellent customer service and answer visitor inquiries.
• Assist with special events, promotions, and supervision of practicum students and interns.
• Assist the Manager, Guest Programming with program development and maintenance.
• Demonstrate the company’s values and uphold safety and EMS protocols.

Skills

Public speaking

Science communication

Interpersonal skills

Microsoft Office

Customer service

Education

Biology degree

Tools

MS Office Suite

Job description

Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.

SUMMARY:

The Interpreter is responsible for delivering dynamic and effective interpretive programs in the galleries of the Vancouver Aquarium. These programs will amaze, engage and inspire the public to conserve aquatic ecosystems.

Job Accountabilities:

Positively represents the Vancouver Aquarium through great service by:

• Delivering a variety of successful interpretive programs and activities emphasizing conservation. Programs and activities may include 4D theatre, family programs, marine mammal shows, dive presentations, animal encounters, critter corners, discovery carts, roving and more.
• Providing exceptional customer service when interacting with visitors and answering general inquiries.

Provides support to the Interpretive Delivery Team by:

• Assisting with special events and promotions as needed.
• Assisting with training, evaluation, recognition and general supervision of work of practicum students and interns.
• Assisting the Manager, Guest Programming with program development and maintenance.

Consciously desires to improve the Vancouver Aquarium and its processes by:

• Actively demonstrating the company’s values and code of conduct.
• Maintaining organizational safety standards.
• Continually improving our impact on the environment and greening of operations through support of Environmental Management Systems (EMS) protocols.

QUALIFICATIONS:

Education and Experience

• Demonstrated experience in Biology or a related field.
• Knowledge of aquatic conservation and marine mammals.
• Prior interpretive work.
• First-Aid Certification not required, but an asset.

Skills

• Outstanding public speaking skills, with demonstrated experience in science communication and collaborator engagement.
• Able to tailor presentations and materials to diverse audiences.
• Strong organizational skills and able to work independently and as an effective member of the team.
• Excellent interpersonal and relationship building skills.
• Strong customer service skills.
• Proficient in Microsoft Office Suite.
• Able to learn and adapt in a constantly changing environment.
• Self-motivated, enthusiastic, energetic personality and positive attitude.

WORKING CONDITIONS:

• Full-time, Contract.
• Job requires the ability to stand for extended periods of time.
• Job involves communication with audiences of all ages and learning abilities.
• Flexibility and availability in schedule are required during the week, including evenings, weekends and holidays.
• Must be available Tuesday to Saturday or Sunday to Thursday.

WHAT WE OFFER:

• Competitive hourly wage of $22.00
• Comprehensive Benefits Plan available for eligible team members
• Employee and Family Assistance Program
• Company Discounts
• Fun, supportive work environment with a mission-driven team

Provisos:

• Successful completion of pre-employment requirements

The Vancouver Aquarium is an equal opportunity employer committed to building a diverse and inclusive workplace. Candidate applications are reviewed by hiring professionals, and Artificial Intelligence is not used to screen, assess, or select candidates. Accommodation is available at every stage of the recruitment process. If you require accommodation, please contact the HR department.