Food & Beverage Associate - Contract, Part-Time [S]

Vanaqua; Vancouver; Hybrid; CAD 22,000 - 32,000; Part time

Benefits offered by this job

Benefits Plan

EAP

Company Discounts

Mission-driven team

Fun work environment

Job summary

Vancouver Aquarium is seeking a part-time Food & Beverage Associate to join our on-site team. You will work in a fast-paced cafe environment, handling guest orders, preparing items, and ensuring a clean and welcoming space for visitors. This role acts as a friendly ambassador and tour-guide within the Aquarium.

Ideal candidates will hold Serving It Right, pass a background check, and bring previous café or guest-service experience. Availability Monday to Friday and holidays is required.

Qualifications

• Serving It Right certification required.
• Clear background check required.
• Previous food service or café experience preferred.
• Strong guest service and communication skills.

Responsibilities

• Process guest orders accurately and efficiently.
• Prepare and deliver food and beverages.
• Maintain cleanliness of cafes and surrounding areas.
• Provide friendly, informative tour-guide style service to visitors.

Skills

Guest service

Verbal communication

Team player

Self-starter

Job description

Food & Beverage Associate - Contract, Part-Time [S]

• Part-Time
• On-site

Locations

Showing 1 location

Description

Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and guidance.

SUMMARY:

Reporting to the Food and Beverage Manager, with additional coaching and direction provided by the supervisors working alongside you, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced high volume quick service restaurant environment, the Food and Beverage Associate is responsible for processing guest orders, preparation and delivery of food and beverage items and maintaining overall cleanliness of the cafes and surrounding areas. Our Food and Beverage Associates are representatives of the Vancouver Aquarium and act as a "tour guide" to all our guests and visitors.

ACCOUNTABILITIES:

Provide exceptional visitor and guest experiences:

• Create a positive, friendly and welcoming environment for every visitor and guest.
• Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries. Act as a "Tour-Guide" within the Aquarium.
• Able to confidently discuss all our food and beverage offerings and assist with any dietary restrictions.
• Maintain a consistent positive demeanor in all circumstances.
• Ensure all visitor and guest feedback is promptly addressed.
• Adopt the motto "if it is not right, we will make it right".
• Anticipate visitor and guest needs.

Ensure high quality product experience is received by all visitor and guest:

• Ensure all visitor and guest requests are fulfilled and accurate prior to delivery.
• Ensure all satellite stations are clean and fully stocked.
• Make certain the cafes and surrounding areas are clean and organized.
• Ensure proper rotation of all food and beverage items.

Maintain highest levels of cleanliness and professional presentation of Aquarium public and behind the scenes area:

• Assist in keeping all café areas cleaned and organized, includes but not limited to bussing tables, mopping spills, equipment cleaning and stocking self-serve areas.
• Maintain a safe work environment for all team members and visitors, all safety concerns are promptly communicated to supervisor and managers.

JOB REQUIREMENTS:

• Serving It Right certification is required.
• Clear background check is required.
• Previous food services experience in QSR or café environment is preferred.
• Previous guest service experience is preferred.
• Must be a motivated self-starter.
• Possess a consistent positive demeanor.
• Take initiative by identifying tasks and completing them.
• Strong guest service and verbal communication skills.
• Strong decision-making skills with ability to work independently and with minimal supervision.
• Ability to work well in a team in a fast-paced environment.
• Ability to stand for extended periods of time.
• Ability to safely lift, move and carry a variety of objects up to 30 lbs.
• Must be available Monday to Friday and holidays.

WORKING CONDITIONS:

• Part-time, Contract
• Primarily weekends, holidays and special events
• Flexible hours based on promotional schedules
• Standing and walking for extended periods
• Lifting, carrying, pushing, and pulling supplies, typically up to 30 lbs.

WHAT WE OFFER:

• Competitive hourly wage of $19.25
• Comprehensive Benefits Plan available for eligible team members
• Employee and Family Assistance Program
• Company Discounts
• Fun, supportive work environment with a mission-driven team

The Vancouver Aquarium is an equal opportunity employer committed to building a diverse and inclusive workplace. Candidate applications are reviewed by hiring professionals, and Artificial Intelligence is not used to screen, assess, or select candidates. Accommodation is available at every stage of the recruitment process. If you require accommodation, please contact the HR department.