Food and Beverage Supervisor - Contract, Part-Time [S]

Vancouver Aquarium Careers; Vancouver; On-site; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Benefits Plan

Employee Assistance Program

Company Discounts

Fun, mission-driven environment

Job summary

The Vancouver Aquarium is seeking a Food and Beverage Supervisor to deliver exceptional guest experiences across its outlets. Reporting to the Food and Beverage Manager, you will coach staff, ensure quality standards, and manage daily operations in a fast-paced environment.

Responsibilities include training, scheduling, and financial reporting, with an emphasis on health and safety, guest satisfaction, and teamwork.

Qualifications

• Certification in Serving It Right is required.
• Food Safe certification is preferred.
• Clear background check is required.
• Experience in high-volume fast-paced food service is an asset.
• Customer service experience is preferred.
• Supervisory experience is an asset.

Responsibilities

• Provide exceptional visitor and guest experiences.
• Oversee the daily operation within the Food and Beverage outlets.
• Assist with staff training and development.
• Provide ongoing feedback and coaching to the team.
• Delegate and assign tasks as necessary.
• Assist in daily financial reporting and communication.
• Review daily schedule and role assignments – adjust as needed.
• Ensure all outlets have the required resources for operational success.
• Champion of all health and safety protocol.

Skills

Serving It Right

Food Safe

Customer Service

Supervisory

Leadership

Time Management

Job description

VancouverAquarium, one of the many properties owned byHerschendFamily Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating.Our Core Values –greatly exceedingguest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.

ROLE OVERVIEW

Reporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced high volume quick service restaurant environment, the Food and Beverage Supervisor isresponsibleoverseeing the day-to-day operations in all Food and Beverage outlets.⯠The Food and Beverage Supervisors offer ongoing coaching and training to the team,maintainsa cohesive workingenvironmentand ensures the team has all resourcesrequiredfor the operational success of the Outlets.⯠Promptly addresses allvisitorand guest feedback/concerns.⯠Assigns tasks and follows up with the team as necessaryâ¯â¯ Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience.⯠Our Food and Beverage Supervisors are representatives of the Vancouver Aquarium and act as a “tour guide” to all our guests andvisitors.

KEY ACCOUNTABILITIES:

Provide exceptional visitor and guest experiences:

• Create a positive,friendlyand welcoming environment for every visitor,guestand teammember .
• Ensure all team members have the necessary resources for operationalsuccess .
• Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news etc.
• Be the champion of all standards set out by the Aquarium.
• Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries.⯠Act as a “Tour-Guide” within the Aquarium.
• Confidently discuss all our food and beverage offerings and assist with any dietary restrictions.
• Maintain a consistent positive demeanor in all circumstances.
• Ensure all visitor and guest feedback is promptly addressed and rectified.
• Adopt the motto “if it is not right, we will make it right”.
• Anticipate visitor and guest needs.

Assistwith the daily operations of the various food outlets:

• Oversee the daily operation within the Food and Beverage outlets.
• Ensure all products delivered to visitors and guests are of exceptional quality.
• Assist with staff training and development.
• Provide ongoing feedback and coaching to the team.
• Delegate and assign tasks as necessary.
• Assist in daily financial reporting and communication.
• Review daily schedule and role assignments – adjust as needed.
• Ensure all outlets have the required resources for operational success.
• Champion of all health and safety protocol.

Ensure high quality product experience is received by all visitor to the food outlet:

• Ensure all visitor and guest requests are fulfilled and accurate prior to delivery.
• Ensure all satellite stations are clean and fully stocked.
• Make certain the cafes and surrounding areas are clean and organized.
• Ensure proper rotation of all food and beverage items.

JOB REQUIREMENTS:

• Serving It Right certification is required.
• Food Safe certified is preferred.
• Clear background check is required.
• Food services experience in a high volume fast paced environment is an asset.
• Previous customer service experience is preferred.
• Previous supervisory experience is an asset.
• Possess strong leadership and people supervision skills.
• Must be a motivated self-starter.
• Take initiative and see tasks through to completion.
• Strong time management skills with the ability to prioritize.
• Excellent customer service and communication skills.
• Possess strong problem solving and decision-making skills.
• Be an organized leader and lead by example.
• Ability to stand for extended periods of time.
• Ability to safely lift, move and carry a variety of objects up to 30 lbs.
• Must be available during the week, including weekends and holidays is required.

WORKING CONDITIONS:

• Part-time, Contract
• Flexible hours based on promotional schedules
• Standing and walking for extended periods
• Lifting, carrying, pushing, and pulling supplies, typically up to 30 lbs.

WHAT WE OFFER:

• Competitive hourly wage of $21.00
• Comprehensive Benefits Plan available for eligible team members
• Employee and Family Assistance Program
• Company Discounts
• Fun, supportive work environment with a mission-driven team

CONDITIONS OF EMPLOYMENT:

• Successful completion of pre-employmentrequirements

The Vancouver Aquarium is an equal opportunity employer committed to building a diverse and inclusive workplace. Candidate applications are reviewed by hiring professionals, and Artificial Intelligence is not used to screen, assess, or select candidates. Accommodation is available at every stage of the recruitment process. If you require accommodation, please contact the HR department.