INTERNAL/EXTERNAL - Temporary Full-Time Guest Support Worker, Reception (2026GMR002)

The Gathering Place; San Juan de Terranova; On-site; CAD 29,000 - 40,000; Full time

Job summary

The Gathering Place is seeking a Guest Support Worker (Temporary Full-Time) to provide frontline, trauma-informed care to Guests experiencing homelessness, mental health challenges, or substance use. You will join an interdisciplinary team in a welcoming, safe space and support basic needs while maintaining professional boundaries.

Responsibilities include de-escalation, emergency supplies coordination, and collaboration with internal and external partners to ensure continuum of care.

Qualifications

• Experience in shelters, residential care, or community support.
• Knowledge of community resources for homelessness and addictions.
• Strong communication, interpersonal, and problem-solving skills.
• Commitment to equity and inclusion; able to work with diverse populations.

Responsibilities

• Assist Guests with basic needs (food, hygiene, shelter) while maintaining boundaries.
• Greet Guests and visitors at The Gathering Place.
• Use harm-reduction, trauma-informed, and person-centered approaches.
• De-escalate crises and maintain safety for Guests and staff.
• Provide emergency supplies, coordinate laundry, track bags.
• Answer phone calls, check messages, accept donations/deliveries.
• Collaborate with internal teams and external partners.
• Follow trauma-informed, culturally responsive policies and safety protocols.
• Maintain accurate notes and documentation.
• Participate in team meetings, training, and service improvement.

Skills

Communication

Interpersonal skills

Problem solving

Education

Post-secondary education in healthcare, social services, or related field

Job description

Job Title: INTERNAL/EXTERNAL - Guest Support Worker, Reception Temporary Full-Time

Reports to: Supervisor of Guest Services
Location: Reception, TGP Main Building

Employment Type: Temporary, Full-Time
Rate of Pay: $25.25 per hour

Hours: Monday-Friday, 8-hour shifts

The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
• Greet both Guests and visitors to The Gathering Place
• Build rapport using harm-reduction, trauma-informed, and person-centered approaches
• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
• Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
• Answer telephone calls and check messages, as well as accept donations and deliveries
• Collaborate with internal teams and external partners to ensure continuity of care
• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
• Maintain accurate notes and contribute to communication and documentation
• Participate in team meetings, training, and service improvement initiatives

What You Bring

• Post-secondary education in healthcare, social services, or related field
• Experience in shelters, residential care, or community support
• Knowledge of community resources for those facing homelessness and addictions
• Strong communication, interpersonal, and problem-solving skills
• Ability to work with diverse populations and a commitment to equity and inclusion
• Comfortable with physical tasks (lifting up to 50 lbs.)
• Able to work independently and in a team
• Clear Record of Conduct and Vulnerable Sector Check required.
• Equivalent education/experience may be considered.

CLOSING DATE: September 16, 2026