INTERNAL ONLY - Guest Support Main - Temporary Part-Time

The Gathering Place; San Juan de Terranova; On-site; CAD 29,000 - 40,000; Part time

Job summary

The Gathering Place is seeking a Guest Support Worker for temporary part-time work at the Main Building in Canada. The role focuses on compassionate, trauma-informed care for Guests facing homelessness or related challenges, with a flexible schedule including days, evenings and weekends.

The position emphasizes collaboration with healthcare professionals, social workers and outreach services, while maintaining safety and dignity for Guests and staff alike.

Qualifications

• Post-secondary education in healthcare, mental health, social services, or related human services field.
• Experience in shelters, residential care, or community-based support settings is preferred.
• Strong knowledge of community resources for homelessness and related issues.
• Understanding of harm reduction, trauma-informed care, and person-centered support.
• Excellent interpersonal and communication skills.

Responsibilities

• Serve as a consistent and compassionate presence for Guests by addressing basic needs such as food, hygiene, shelter/housing, and emotional support.
• Build rapport through respectful, non-judgmental engagement, using trauma-informed and person-centered approaches.
• Identify and de-escalate potential crises using sound judgment and established intervention strategies.
• Collaborate with internal staff and external partners to connect Guests with resources.
• Maintain accurate notes and contribute to organizational learning through documentation.

Job description

Job Title: Guest Support Worker (Main) Temporary Part-Time

Reports to: Manager of Guest Services

Location: Main Building

Employment Type: Temporary Part-Time

Rate of Pay: $25.25 per hour

Hours: Flexible - Days, Evenings, Weekends

Position Summary

The Guest Support Worker plays a key frontline role in delivering compassionate, responsive, and trauma-informed care to individuals who are homeless, precariously housed, or experiencing complex challenges related to mental health, physical health, or substance use. As part of a collaborative, interdisciplinary team, this position is often the first point of contact for Guests and is essential to creating a welcoming, respectful, and safe environment.

Key Responsibilities

• Serve as a consistent and compassionate presence for Guests by addressing basic needs such as food, hygiene, shelter /housing, and emotional support, while upholding professional boundaries and respecting individual autonomy.
• Build rapport through respectful, non-judgmental engagement, utilizing trauma-informed, harm reduction, and person-centered approaches to support Guests facing complex challenges, including homelessness, mental health, substance use, and physical health issues.
• Identify and de-escalate potential crises using sound judgment and established intervention strategies, maintaining a safe and inclusive space for all Guests, staff, and volunteers.
• Work collaboratively with internal staff and external partners, including healthcare professionals, social workers, and outreach services, to support continuity of care and ensure Guests are connected to appropriate resources.
• Adhere to policies, procedures, and health and safety protocols, ensuring consistency with trauma-informed and culturally responsive practices.
• Maintain accurate, timely notes and contribute to organizational learning through clear communication and electronic documentation, as necessary.
• Actively participate in team meetings, , training, and continuous quality improvement initiatives to strengthen services and uphold the mission and values of The Gathering Place.
• Perform light housekeeping duties as required including kitchen set up/take down, room preparation, cleanup of spills etc.
• Completion of offsite errands as necessary
• Other duties as required

Qualifications & Skills

• Post-secondary education in healthcare, mental health, social services, or a related human services field.
• Experience working in shelters, residential care, or community-based support settings.
• Strong knowledge of community resources available to individuals experiencing homelessness, mental health & addictions issues and marginalization.
• Demonstrated understanding of harm reduction, trauma-informed care, and person-centered support.
• Excellent interpersonal, communication, and relationship-building skills.
• Proven ability to exercise sound judgment, problem-solving, and critical thinking in fast-paced environments.
• Comfort working with individuals from diverse backgrounds and a demonstrated commitment to equity, diversity, and inclusion.
• Ability to lift and carry up to 50 lbs and perform physical tasks as required.
• Must be able to work independently and as part of a multidisciplinary team.
• A strong commitment to social justice and improving outcomes for the most vulnerable.
• Clear Record of Conduct and Vulnerable Sector Check are required.

Equivalencies in education and experience will be considered.

Closing Date: September 16, 2026