INTERNAL/EXTERNAL - Guest Support Worker (Main) Permanent Full-Time

The Gathering Place; San Juan de Terranova; On-site; CAD 34,000 - 36,000; Full time

Job summary

The Gathering Place in Main Building is seeking a committed Guest Support Worker to provide compassionate, trauma-informed care to guests experiencing homelessness, mental health challenges, or substance use. You will work with an interdisciplinary team to create a safe, welcoming space for all Guests.

You will support basic needs, build rapport, de-escalate crises, and contribute to documentation. This permanent full-time role offers flexible hours including days, evenings, and weekends, with

Qualifications

• Post-secondary education in healthcare, social services, or related field.
• Experience in shelters, residential care, or community support.
• Knowledge of community resources for those facing homelessness and addictions.
• Clear Record of Conduct and Vulnerable Sector Check required.

Responsibilities

• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries.
• Build rapport using harm-reduction, trauma-informed, and person-centered approaches.
• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers.
• Collaborate with internal teams and external partners to ensure continuity of care.
• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices.
• Maintain accurate notes and contribute to communication and documentation.
• Participate in team meetings, training, and service improvement initiatives.
• Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands.
• Open to cross-training across Mercy House.

Skills

Strong communication

Interpersonal skills

Problem solving

Diversity and inclusion

Education

Post-secondary education in healthcare or social services

Job description

Job Title: Guest Support Worker (Main)

Reports to: Manager of Guest Services

Location: Main Building

Employment Type: Permanent Full-Time

Rate of Pay: $25.25 per hour

Hours: Flexible - Days, Evenings, Weekends

The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
• Build rapport using harm-reduction, trauma-informed, and person-centered approaches
• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
• Collaborate with internal teams and external partners to ensure continuity of care
• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
• Maintain accurate notes and contribute to communication and documentation
• Participate in team meetings, training, and service improvement initiatives
• Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands
• Open to cross-training across Mercy House

What You Bring

• Post-secondary education in healthcare, social services, or related field
• Experience in shelters, residential care, or community support
• Knowledge of community resources for those facing homelessness and addictions
• Strong communication, interpersonal, and problem-solving skills
• Ability to work with diverse populations and a commitment to equity and inclusion
• Comfortable with physical tasks (lifting up to 50 lbs.)
• Able to work independently and in a team
• Clear Record of Conduct and Vulnerable Sector Check required.
• Equivalent education/experience may be considered.

CLOSING DATE: September 21, 2026

(2026GM016)