Internal - Event Management Coordinator

EventConnect; London; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and benefits

Casual but energetic work environment

Performance-driven culture

Growth opportunities

IT equipment provided

Job summary

EventConnect is seeking an Event Management Coordinator to deliver high-quality service for travelling teams and hotel partners. You will manage inquiries, confirm reservations with precise details, onboard new hotels, and address post-event issues in coordination with hotel staff.

The role emphasizes strong communication, proactive follow-up, and relationship-building across partners. Collaboration with the operations team is essential to ensure seamless reservation experiences.

Qualifications

• 1+ year of experience in hotels, sports or travel industry.
• CRM experience and professional communication via phone and email.
• Able to multitask in a fast-paced environment with high attention to detail.
• Positive, proactive team player who supports partners and internal teams.
• University or College graduate in Travel & Tourism, Hospitality or Sports Management preferred.

Responsibilities

• Lead handling of inquiries across hotels via phone, inbox, and live chat with timely, professional responses.
• Confirm reservations and booking details two weeks before events.
• Onboard new hotels into EventConnect network.
• Assist with guest check-in or post-event issues by coordinating with hotels.

Skills

Multitasking

Customer service

Problem solving

Team player

Communication

Education

Hospitality or Sports Management degree

Travel & Tourism degree

TICO certification

Tools

CRM software

Reservation systems

Job description

ABOUT EVENTCONNECT

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits


• A casual but energetic work environment made for today’s workers


• Performance-driven culture


• Growth opportunities


• IT equipment provided

ABOUT THE ROLE

At EventConnect, our clients are the focus of our team every day. As an Event Management Coordinator, you will play a key role in creating an excellent experience for our travelling teams and hotel partners. Your focus will be on delivering consistent, high-quality service, contributing to this success by supporting travelling teams and hotel partners to ensure a seamless reservation experience. You will foster strong relationships through professional communication and proactive follow-up.

RESPONSIBILITIES

• Lead in managing incoming inquiries across the Hotels phone, inbox and live chat, ensuring timely, accurate, and professional responses.


• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for events two weeks prior to the event.


• Onboard new hotels into the network of EventConnect hotels


• Assist with guest check-in or post-event discrepancies/issues promptly by liaising with the hotel to resolve issues effectively.


• Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries.


• Assist with various tasks within the operations department as it pertains to hotel relationships.


• Assist with check-in issues as needed.


• The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

QUALIFICATIONS

• Ability to multitask and be agile in a fast-paced environment


• Ability to quickly identify and assess customers' needs to achieve satisfaction


• Accepts and welcomes new challenges


• Accountable for being a team member and contributing to goals


• Friendly, professional and confident nature both on the phone and through email communications


• Strong problem-solving skills and the ability to collaborate with others


• Ability to gauge your client and adjust your approach


• An organized approach to completing your work to ensure that clients and hotel relationships are strengthened


• Detail-oriented and precise team player who enjoys working with others


• CRM experience


• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred


• Minimum of 1 year of experience working in the hotel, sports or travel industry


• Previous experience in hotel management or sales would be considered an asset


• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.