MICE (Meetings, Incentives, Conferences, Exhibitions) Coordinator - TICO certified

H.I.S. Canada Travel Inc; Toronto; Híbrido; CAD 42 000 - 62 000; Tempo integral

Resumo da oferta

H.I.S. Canada Travel Inc in Toronto is seeking a MICE (Meetings, Incentives, Conferences, Exhibitions) Coordinator. The role supports end-to-end event coordination for meetings, incentives, conferences, and exhibitions, and works within a call centre environment.

The ideal candidate is TICO certified with 1–3 years in events or corporate travel, strong organization, and client-service orientation. Hybrid work with occasional travel and after-hours availability is required.

Qualificações

• Must be TICO certified.
• Experience in events, hospitality, corporate travel, or MICE operations (1–3 years).
• Strong organizational and time-management skills.
• Good communication skills (written and verbal) and client-service mindset.
• Proficiency in office software (Outlook, Excel, PowerPoint) and familiarity with CRM or booking systems.

Responsabilidades

• Assist with the end‑to‑end coordination of MICE events (meetings, incentives, conferences, exhibitions), including timelines, checklists, and documentation.
• Prepare basic proposals, quotations, and costing based on client briefs, using agreed products, destinations, and rate guidelines.
• Liaise with hotels, venues, DMCs, transport providers, and other suppliers to obtain rates, availability, and service confirmations.
• Support site inspections and venue evaluations by arranging appointments, collating information, and preparing visit schedules.
• Maintain accurate event files, databases, and reports, including participant lists, rooming lists, and service orders.
• Coordinate registration, travel, and accommodation details for participants, and provide information and support before and during the event.
• Monitor service delivery during events, flag issues promptly, and help implement on‑site solutions with the project manager or senior event manager.
• Assist with post‑event tasks such as feedback collection, supplier reconciliation, and preparation of invoices and basic financial summaries.
• Contribute to general administrative tasks for the MICE team (data entry, document preparation, research on venues and destinations).
• Any other tasks assigned

Conhecimentos

TICO certified

Event coordination

Organizational skills

Time management

Client communication

Budgeting

Ferramentas

Outlook

Excel

PowerPoint

CRM systems

Descrição da oferta de emprego

MICE (Meetings, Incentives, Conferences, Exhibitions) Coordinator - TICO certified

Job Category: RLV Call Centre

Requisition Number: MICEM001252

• Posted : July 20, 2026
• Full-Time

Locations

Showing 1 location

Toronto
Toronto, ON M9B 6K5, CAN

Description

Key Responsibilities

• Assist with the end‑to‑end coordination of MICE events (meetings, incentives, conferences, exhibitions), including timelines, checklists, and documentation.
• Prepare basic proposals, quotations, and costing based on client briefs, using agreed products, destinations, and rate guidelines.
• Liaise with hotels, venues, DMCs, transport providers, and other suppliers to obtain rates, availability, and service confirmations.
• Support site inspections and venue evaluations by arranging appointments, collating information, and preparing visit schedules.
• Maintain accurate event files, databases, and reports, including participant lists, rooming lists, and service orders.
• Coordinate registration, travel, and accommodation details for participants, and provide information and support before and during the event.
• Monitor service delivery during events, flag issues promptly, and help implement on‑site solutions with the project manager or senior event manager.
• Assist with post‑event tasks such as feedback collection, supplier reconciliation, and preparation of invoices and basic financial summaries.
• Contribute to general administrative tasks for the MICE team (data entry, document preparation, research on venues and destinations).
• Any other tasks assigned

Specialized Knowledge, Skills, and Attributes Required to be Successful

• Must be TICO certified
• Experience in events, hospitality, corporate travel, or MICE operations (often 1–3 years in a coordinating or administrative role).
• Strong organizational and time‑management skills, with the ability to handle multiple events and deadlines simultaneously.
• Good communication skills (written and verbal) and a client‑service mindset, with confidence to liaise with both clients and suppliers.
• Proficiency in office software (e.g., Outlook, Excel, PowerPoint) and basic familiarity with CRM or booking systems is an advantage.
• High attention to detail, accuracy in documentation, and comfort working with budgets and basic numbers.
• Flexibility to work occasional evenings, weekends, and travel for site visits or on‑site event support as required.

Working Conditions

• Call centre environment - home-based/remote or hybrid
• Monday to Friday from 9:00 am – 5:00 pm (EST). Flexibility to work occasional evenings, weekends, and travel for site visits or on‑site event support as required.