Sales and Events Coordinator

InnVest Hotels GP Ltd; Kingston; On-site; CAD 48,000 - 53,000; Full time

Job summary

InnVest Hotels GP Ltd in Kingston, Ontario is seeking a Sales & Events Coordinator to support the sales team and manage onsite events. You will prepare contracts, coordinate with hotel departments, and maintain databases to drive guest experiences and revenue.

The role requires 1–2 years in hospitality sales, strong communication and organizational skills, and the ability to travel to events as needed. Fluency in French and English is an asset, with attention to detail and excellent customer

Qualifications

• 1–2 years of professional experience in the hotel market.
• Demonstrated ability to achieve goals.
• Strong communication and interpersonal skills.
• Bilingual French/English is an asset.
• Proficient with common computer software and systems.
• Excellent organizational and coordination abilities.

Responsibilities

• Maintain and update key sales programs, procedures and reports.
• Support sales strategies with email campaigns and collateral.
• Participate in monthly sales strategy sessions and take minutes.
• Coordinate and manage all onsite events.
• Prepare, send and distribute sales contracts and coordinate with other departments.
• Maintain and distribute lost business, cancellation and lead/referral files.
• Quote and negotiate prices within established parameters.
• Adhere to booking guidelines and group booking approvals.
• Coordinate site inspections and industry/trade shows.
• Use Property Sales System to track and follow up accounts.
• Participate in brand training and special projects.
• Ensure effective yield management for group bookings.
• Prepare weekly, monthly, quarterly and annual reports.
• Maintain current prospect databases; support DOS and Sales Managers.
• Respond to guest requests promptly and follow up for satisfaction.

Skills

Excellent communication

Interpersonal skills

Bilingual - French / English

Organizational skills

Customer service

Computer literacy

Tools

Property Sales System

Email campaigns

Job description

• Pay or shift range: $48,000 CAD to $53,000 CAD
  Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.
• Travel Required : Yes

Description

THE OPPORTUNITY:

SALES & EVENTS COORDINATOR

REPORTS TO DIRECTOR OF SALES

THE COMPANY:

Passion Drives Performance.InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo. With over 80 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada.InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The duties of the Sales & Events Coordinatorinclude, but are not limited to the following:

• Maintains and updates key sales programs, procedures, reports and services.
• Supports sales strategies with e-mail campaigns, collateral development .
• Participates in monthly sales strategy sessions by providing input, taking minutes, updating action plans and distributing.
• Coordinate and manage all onsite events.
• Preparation, sending and distribution of sales contracts, co-ordinate and follow-up with other hotel departments to ensure delivery of promised services as originally agreed upon.
• Maintains lost business, cancellation and lead/referral files by distributing to Sales Managers.
• Quotes and negotiates prices within established parameters.
• Maintains and adheres to Booking guidelines and Group Booking Approval process in order to book business in the best interests of the hotel.Ensure sales agreements entered into with the hotel and the client are in keeping with Sales Operating Procedures, hotel policies and Company Account standards.
• Coordinate and/or participate in sites inspections and industry/trade functions and shows.
• Utilize Property Sales System to track, solicit and follow up on accounts.
• Participate in prescribed Hotel/Brand training and special projects.
• Ensure effective yield management for group bookings produced and contracted.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Ensures that current and prospective databases are maintained, current and accessible.
• Assists and supports the Director of Sales and the Sales Managers with any initiatives required to ensure the ongoing success of the hotel.
• Responds quickly to guest requests in a friendly manner.Follows up to ensure guest satisfaction.
• Responsible for selling and managing the Travel Trade and Sports market segments.
• Other duties as assigned by the DOS.

COMPETENCIES WE ARE SEEKING:

• Previous 1-2 years professional experience in the hotel market
• Demonstrated experience in achieving goals
• Excellent communication and interpersonal skills
• Bilingual - French / English is an asset
• In-depth knowledge of computer programs
• Exceptional organizational and communication skills

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Travel Required

Yes . Occasional travel to surrounding shows and other events may be necessary.