Internal Communications Manager

Liebherr Group; Burlington; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive wages

Employer-paid benefits from day 1

3 weeks vacation + 6 wellness days

6% RRSP matching

Annual education allowance 3000 CAD

International training & development

Job summary

The Liebherr Group is seeking a senior communications professional in Burlington, Canada, to lead internal and external communications. You will shape the company's voice, partner with all departments, and produce engaging content that supports business and leadership objectives.

You will manage calendars, ensure consistency of tone and branding, and leverage analytics to continuously improve communications.

Qualifications

• Bachelor's degree required; 5-7 years in a similar communications role.
• Deep understanding of strategic communication concepts including NPS, brand voice and identity.
• Ability to define corporate voice, tone and identity across channels.
• Experience supporting leaders with executive presence and strong project management.
• Highly organized, proactive, diplomatic and agile, with attention to detail.
• Fluency in cross-functional collaboration and DE&I communications aligned with guidelines.
• Proficiency in Microsoft, Adobe and AI tools to animate content.

Responsibilities

• Collaborate with business stakeholders to assess communications needs and plan solutions.
• Source content, translate ideas, and deliver high quality communications aligned with standards.
• Develop internal comms strategy and calendar; ensure timely delivery across departments.
• Create compelling content and coordinate messaging for consistency in tone and branding.
• Support leadership in shaping communications strategies and organizational voice.
• Prepare, write, edit, and proofread messages for internal and external audiences.
• Monitor effectiveness, gather feedback, and propose improvements using analytics.
• Support change management from a communications perspective and track NPS.
• Stay current on industry trends and best practices to innovate communications.

Skills

Executive presence

Project management

Strategic communication

Cross-functional collaboration

Brand voice & tone

Content development

Education

Bachelor's degree

Tools

Microsoft Office

Adobe

AI Tools

Job description

Responsibilities

Work collaboratively with business and internal stakeholders to assess communications needs, recommend communications plans & solutions, secure necessary approvals, and create/deliver communication solutions that effectively support and address communications needs. Source content and feedback, assess information and translate thoughts into effective communications solutions. Deliver high quality communications solutions that target audiences can easily access, understand and act on, aligned with the company standards.

• Develop our internal communication strategy.
• Partner with every department to gather information, understand priorities, and translate them into compelling, audience‑appropriate communications
• Build creative and compelling content to establish communications strategies that support business and leader’s objectives, working across functions and regions to ensure messaging is aligned and consistent.
• Support leadership in shaping communication strategies that reinforce organizational values and mission, reflect the organization’s voice, and support its strategic objectives.
• Prepare, write, edit, and proofread internal and external messages, ensuring clarity, accuracy, and alignment with organizational goals.
• Develop and maintain a structured communications calendar to ensure timely, organized delivery of content for each department.
• Coordinate messaging across teams to maintain consistency in tone, branding, and strategic direction.
• Monitor communication effectiveness and recommend improvements based on feedback and analytics.
• Support business/group change management activities from a communications perspective.
• Continuously monitor NPS (Net Promoter Score) and propose actions to inspire, engage and energize our employees
• Stay up to date on industry trends, emerging technologies, and best practices to continually innovate communications.

Competencies

• Bachelor's degree in a related field.
• 5-7 years of experience in a similar role.
• Deep understanding of strategic concepts of Communication such as NPS, Company social identity and voice, brand, market and community awareness, among others
• Help define the company’s voice, tone and identity in all communication channels (Social Media, Blogs, Articles, Teams, Internal Comms, among others).
• Experience supporting leaders with high degree of executive presence.
• Excellent project management skills.
• Diplomatic, proactive, agile and adaptable, with a positive demeanor.
• Highly organized with strong attention to detail.
• Ability to remain calm under pressure and balance multiple priorities.
• Skilled at managing multiple projects and deadlines in a fast-paced environment.
• Comfortable working cross-functionally and building relationships at all levels
• Able to balance creativity with strategic thinking and attention to detail
• Champion DE&I Communication strategies aligned with the company’s guidelines.
• Proficient in Microsoft, Adobe and AI Tools to bring content to life.

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!

One Passion. Many Opportunities.

The Company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location

Liebherr-Canada Ltd.
1015 Sutton Drive
L7L 5Z8 Burlington, ON
Canada (CA)

Contact

Dure Najif
[e-mail]