Intern - Sales Support

Kensington; Toronto; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid internship

CAD 20/hour pay

Toronto office

Job summary

Kensington in Toronto is offering a full-time, hybrid Sales Internship designed to give a motivated individual hands-on exposure to the full client sales cycle, from case file management through to client delivery.

The Sales Intern will support day-to-day sales operations, help ensure client information is accurate, and contribute to larger projects aimed at improving the client experience and sales process. The program runs January to April 2027 at 2 Queen Street East.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills, including comfort connecting directly with clients.
• Ability to work collaboratively across teams and levels.
• Interest in sales, travel, client service, or related fields.
• Self-starter with a proactive and solution-oriented mindset.

Responsibilities

• Shadow and work alongside a sales consultant on a day-to-day basis to gain first-hand experience of daily sales activities, client interactions, and the overall sales process
• Review client case files to ensure all information is accurate, complete, and up to date
• Connect directly with clients to fill in any information gaps needed to complete their file
• Track and confirm that all booked services have been fully completed and delivered
• Review common complaint trends raised with the Travel Support Team (TST) to identify recurring issues and recommend process or communication improvements
• Analyze the sales funnel to identify drop-off points and areas for conversion improvement, presenting findings and recommendations to the sales team
• Support change management and communications activities, helping ensure updates reach the right people at the right time
• Assist in change planning for sales team initiatives

Skills

Strong organizational skills

Excellent written and verbal comms

Collaborative across teams

Interest in sales travel client serv

Self-starter proactive mindset

Job description

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.

Kensington's sales team is launching an internship program designed to give a motivated individual hands‑on exposure to the full client sales cycle, from case file management through to client delivery, while working alongside our top‑performing sales consultants. The Sales Intern will support day‑to‑day sales operations and contribute to larger, higher‑impact projects aimed at improving the client experience and sales process.

Key Responsibilities

Day-to-day support :

• Shadow and work alongside a sales consultant on a day-to-day basis to gain first-hand experience of daily sales activities, client interactions, and the overall sales process
• Review client case files to ensure all information is accurate, complete, and up to date
• Connect directly with clients to fill in any information gaps needed to complete their file
• Track and confirm that all booked services have been fully completed and delivered
• Review common complaint trends raised with the Travel Support Team (TST) to identify recurring issues and recommend process or communication improvements
• Analyze the sales funnel to identify drop-off points and areas for conversion improvement, presenting findings and recommendations to the sales team
• Support change management and communications activities, helping ensure updates reach the right people at the right time
• Assist in change planning for sales team initiatives

Qualifications

• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills, including comfort connecting directly with clients
• Ability to work collaboratively across teams and levels
• Interest in sales, travel, client service, or related fields
• Self-starter with a proactive and solution-oriented mindset

This is a full-time, hybrid internship offering $20 per hour for 40 hours per week.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team.

This is a four-month, full-time internship running from January to April 2027. The position is hybrid, based at our office at 2 Queen Street East in Toronto, and pays $20 per hour for 40 hours per week. (M-F working hours)