Intern, Process Management - Summer 2027

Capital One Group; Toronto; On-site; CAD 24,796 - 35,817; Full time

Benefits offered by this job

Competitive compensation package

Onboarding with intern network

Buddy system for interns

Professional development opportunities

Workplace wellness activities

Job summary

Capital One Canada is offering a Summer 2027 internship in Process Management. You will help design, manage and optimize business processes across the enterprise, working with cross-functional teams to deliver quality results on time and within cost goals.

The role emphasizes Lean/Six Sigma approaches, change leadership, and collaboration in a hybrid work environment with in-office Tuesdays and Thursdays. Applicants should be pursuing an undergrad degree with 2027 or later graduation.

Qualifications

• Enrolled in an undergraduate degree at a Canadian university with graduation date in or after 2027.
• Preferred: pursuing a bachelor’s or master’s in Commerce, Business Admin, or Engineering.
• Familiar with Lean/Six Sigma or process-improvement methodologies.
• Strong strategic thinking, problem solving and analytical skills.

Responsibilities

• Design, manage and optimize business processes to meet quality, time and cost goals.
• Collaborate with cross-functional teams to drive product launches and continuous improvement.
• Apply Lean/Six Sigma methods and visualization tools to streamline operations.
• Participate in lean transformation initiatives and digital solution exploration.

Skills

Strategic thinking

Problem-solving

Analytical skills

Teamwork

Adaptability

Education

Undergraduate degree (Canadian university)

Tools

Lean/Six Sigma

Job description

Intern, Process Management - Summer 2027

161 Bay Street (93021), Canada, Toronto, Ontario

About Capital One Canada. For over 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

Working with us: How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model (remote and/or in-office). Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

About the role

The Process Manager applies their skills to the design, management, and optimization of business processes. You’ll also get to join fun social networking events and connect with other Process Managers across the business. You will work with extended teams across the enterprise and supply chain structure to ensure that the bank’s business processes are performing optimally and that business strategies are implemented within quality, time and cost goals. We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

Process Managers have the opportunity to:

• Play a key role in Capital One’s lean transformation
• Collaborate with cross-functional teams as they execute marketing, operations, and other business strategies - ensuring we deliver exceptional products and services to our customers
• Apply management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement
• Use of various techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
• Apply different methods for process improvements such as variation reduction, waste elimination, and risk mitigation techniques

Basic Qualifications

• Currently enrolled in an undergraduate degree or higher from an accredited Canadian University with an expected graduation date in or after 2027.

Preferred Qualifications

• Pursuing a bachelor’s degree/master's degree in Commerce, Business Administration, Engineering or a related field
• Familiarity with Lean/Six Sigma/Process Improvement tools & methodology
• Excellent strategic thinking, problem-solving skills and superior analytical skills
• Enjoy working in teams and collaborating with others
• Ability to adapt in a dynamic, ever-changing environment; being flexible and open to new ideas and requirements that will enable you to thrive.

Perks of Being an Intern at Capital One:

• Competitive compensation package
• Comprehensive onboarding with opportunities to network with the Summer intern class and stay connected through the intern Slack channel
• Get paired up with a Buddy to help you navigate your way through Capital One
• Participate in professional development opportunities such as lunch and learns
• Participate in fun activities such as our workplace yoga sessions, happy hours, coffee chats

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail].

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.