Intern - Customer Service Warehouse

RPMGlobal; Mississauga; Hybrid; CAD 29,000 - 33,000; Full time

Job summary

BSH Home Appliances Ltd. offers an Intern - Customer Service Warehouse position in Mississauga, Canada. The role supports spare parts logistics tasks in SAP/S4 Hana and prepares reports using Power BI and Excel.

You will assist distributors, monitor outbound shipments, and help review KPIs while contributing to continuous improvement in warehouse operations.

Qualifications

• 0-2 years experience in Spare Parts Logistics/Warehouse preferred.
• Strong attention to detail and organizational skills.
• Excellent communication, verbal and writing skills.
• Proficient in advanced Microsoft Excel functionalities.

Responsibilities

• Support daily administration tasks on S4 Hana system to support distributors query and providing spare parts information based on operational requirements.
• Assist in Developing weekly/bi-weekly reports on warehouse, distributor and carrier performance.
• Support in looking at KPIs review and performance feedback sharing to implement corrective measures.
• Assist in managing group mailbox for Spare Parts Logistics (SPL) system or operational queries. Assigning emails to the accountable stakeholder for their required action.
• Assist in monitoring outbounds from the warehouse and observing transit time.
• Initiate analysis on damaged parts and follow claim settlement process to partners.
• Spare part attribute maintenance in the S4 Hana system. Reporting discrepancies to US Team.
• Assist in Master Data Management and adding new business partner accounts.
• Run and analyze basic reports on Power BI and SAP as per business need.
• Participate in root-cause analysis for stock discrepancies and help implement corrective actions.
• Assist in new project implementation and rollout based on SAP Platforms. Contribute to continuous improvement projects based on assignments.
• Assist in monthly invoices/over-under deliveries/credit-debit reviewing and postings.

Skills

Attention to detail

Organizational skills

Communication skills

Self-motivation

Math basics

Explain issues clearly

Analytical thinking

Excel proficiency

Warehouse logistics knowledge

Tools

Power BI

SAP

Excel

Job description

Find out how easily you can achieve at BSH Home Appliances Ltd. As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch and Gaggenau as well as our local brand Thermador, our focus truly is on innovation. In addition, that does not just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make his or her individual contribution to our overall success. Join us now and give your career a home.

Intern - Customer Service Warehouse

Pay rate $20.90 - $24.20(per hour)

Your responsibilities

The Customer Service - Spare Part Logistics Intern will be supporting administrative tasks in S4 Hana system, and providing operational assistance to external partners like distributors and courier company. Monitoring outbound shipments from the warehouse with the objective of investigating damage/claims settlement and transit time. Assisting in reviewing daily KPIs of business partners and receiving feedback. Spare Part Logistics group mailbox handling for business queries and assigning to the respective stakeholder.

• Support daily administration tasks on S4 Hana system to support distributors query and providing spare parts information based on operational requirements.
• Assist in Developing weekly/bi-weekly reports on warehouse, distributor and carrier performance.
• Support in looking at KPIs review and performance feedback sharing to implement corrective measures.
• Assist in managing group mailbox for Spare Parts Logistics (SPL) system or operational queries. Assigning emails to the accountable stakeholder for their required action.
• Assist in monitoring outbounds from the warehouse and observing transit time.
• Initiate analysis on damaged parts and follow claim settlement process to partners.
• Spare part attribute maintenance in the S4 Hana system. Reporting discrepancies to US Team.
• Assist in Master Data Management and adding new business partner accounts.
• Run and analyze basic reports on Power BI and SAP as per business need.
• Participate in root-cause analysis for stock discrepancies and help implement corrective actions.
• Assist in new project implementation and rollout based on SAP Platforms. Contribute to continuous improvement projects based on assignments.
• Assist in monthly invoices/over-under deliveries/credit-debit reviewing and postings.

All other duties and tasks assigned within the scope of spare parts logistics business management.

Your Profile

• 0-2 Years Experience (Spare Parts Logistics/Warehouse Experience) – Preferred
• Strong attention to details and organizational skills
• Ability to work with minimal supervision
• Excellent communication, verbal and writing skills
• Functional basic math skills
• Ability to explain issues in an understandable and logical manner
• Ability to make sound fact-based decisions in the company's best interest
• Strong analytical skills with a logical mindset
• Proficient in advanced Microsoft Excel functionalities
• Solid understanding of fundamental Spare Parts Logistics and Warehouse Operation concepts
• Detail-oriented with effective problem-solving and decision-making abilities
• Capable of multitasking and thriving in a fast-paced team environment while adhering to strict deadlines

BSH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities, we unleash our full potential.

This position is eligible for the BSH Associate Referral Program (if applicable).

Find a new home for your professional ambitions.

Employment is contingent upon the successful completion of a background check and the acquisition of a clean driver’s abstract (where applicable).

• BSH does not use artificial intelligence technology to assist in screening, assessing, or selecting applicants for this position.
• Preference given to candidates able to start immediately.