Intermediate Program Manager

Swoon; Toronto; On-site; CAD 170,000 - 190,000; Full time

Job summary

A leading company in staffing and recruiting is seeking a Senior Project/Program Manager - Payments in Toronto. This role involves leading technology-related projects, managing budgets, and coordinating cross-functional teams to ensure project success. Ideal candidates possess extensive project management experience and strong interpersonal skills.

Qualifications

• 10–15 years of relevant project management experience.
• PMP certification is an asset.
• Strong judgment and adaptability in complex environments.

Responsibilities

• Lead and manage assigned programs/projects through the full lifecycle.
• Define and track project success metrics.
• Ensure transparency through regular reporting on project status and risks.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Education

Post-secondary degree in a related field

Job description

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Job Title: Senior Project/Program Manager - Payments

Contract: 1 year

Location: Toronto (2 times in office per week)

Key Responsibilities:

• Lead and manage assigned programs/projects through the full project lifecycle—from initiation and planning to execution and delivery—ensuring alignment with strategic business goals.
• Define and track project success metrics with business outcomes as the primary measure of success.
• Proactively identify and mitigate execution risks to ensure delivery excellence.
• Act as a liaison between stakeholders, project teams, and other program/project managers, facilitating clear, consistent communication across all levels.
• Direct and coordinate cross-functional teams, including internal and external resources such as project managers, technical experts, business users, consultants, contractors, vendors, and regulatory entities.
• Ensure transparency through regular reporting on project status, budget, risks, and milestones to key stakeholders and sponsors.

Qualifications:

• 10–15 years of relevant project management experience, preferably in technology or infrastructure-related initiatives.
• Post-secondary degree in a related field or an equivalent combination of education and experience.
• PMP certification (Project Management Institute) is an asset.
• Strong judgment, entrepreneurial mindset, and adaptability in complex and dynamic environments.
• Exceptional communication (verbal and written), stakeholder management, and interpersonal skills.
• Proven ability to apply project management methodologies (Agile, Waterfall, or Hybrid) effectively.
• Demonstrated ability to resolve conflicts, manage ambiguity, and influence across diverse stakeholder groups.
• Deep domain knowledge acquired through extensive business and technical experience.
• In-depth analytical, problem-solving, and decision-making skills, with a strong focus on data-driven insights.
• Experience in managing technology infrastructure projects is essential.

Core Competencies:

• Project/Program Management: Expertise in managing large-scale, multi-disciplinary projects with advanced knowledge of project delivery frameworks and tools.
• Requirements Management: While a dedicated Business Analyst may define requirements, the PM should understand the requirements process and its impact on delivery.
• Quality Assurance & Testing: Familiarity with QA, SIT, UAT, performance testing, and test automation. Able to analyze testing trends and proactively address quality issues.
• Business Intelligence: Continuously monitor program health and engage leadership when project status changes.
• Communication Management: Deliver timely and accurate project updates, including administrative and financial metrics, to business sponsors and key stakeholders.
• Cost Management: Manage project budgets within approved funding. Analyze financial variances and partner with Finance to meet monthly reporting requirements.
• Resource & Change Management: Skilled in navigating organizational change—identifying impacts across people, processes, and technologies, and aligning resources to support transformation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management

• Industries

  Staffing and Recruiting

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