Intermediate IT Technician – In Office, On Site Deployments & Automation Projects

IT Done Right; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A cybersecurity-focused managed service provider in Calgary is seeking an Intermediate IT Technician for in-office and client site support. Responsibilities include technical support, environment onboarding, and ensuring efficient automated systems. Ideal candidates have experience with Microsoft 365 and strong communication skills. The position offers hands-on training and a competitive salary.

Benefits

Hands-on training

Exposure to cybersecurity and AI-driven IT management

Lab environment for learning

Growth potential and mentorship

Competitive salary and mileage reimbursement

Qualifications

• Experience with Microsoft 365, Entra ID, and Active Directory.
• Strong communication skills; able to interact professionally with clients.
• Valid Class 5 driver’s license and reliable vehicle.

Responsibilities

• Provide technical support for remote clients and on-site visits.
• Onboard and configure new environments and maintain automated deployments.
• Assist in vulnerability management and endpoint security.

Skills

Microsoft 365

Entra ID

Active Directory

Windows 10/11

Networking concepts

Communication skills

Job description

Intermediate IT Technician – In Office, On Site Deployments & Automation Projects

Location: Calgary, AB (Full Time In Office w/ Client Site Visits)

Type: Full-Time

Company: IT Done Right Inc.

Please do not apply if you do not live in Calgary; this is not a remote position.

IT Done Right Inc. is a cybersecurity-first MSP serving clients across Canada. We deliver secure, streamlined IT—not break/fix firefighting. We\'re hiring an Intermediate Technician to support remote client environments, assist with on-site hardware deployments, and help us drive smarter, automated systems. If you\'re process-driven, security-focused, and excited about how AI and automation are reshaping IT, this is the role.

What You’ll Be Doing

• Working in our corporate HQ in Calgary AB full time, daily, 8-5PM
• Primarily remote support work with occasional on-site customer visits in the Calgary area
• Responding to tickets and client calls as they come in — professionally and with priority
• Participating in project execution, client onboarding, and documentation improvements
• Onboarding and configuring new environments (SharePoint, OneDrive, Intune, Entra ID, Security hardening)
• Maintaining automated deployments, policy enforcement, and endpoint configuration
• Working with internal tools to streamline and improve repetitive technical tasks
• Assisting in vulnerability management, endpoint / cloud security, and proactive infrastructure hardening
• Office-based training for the first few weeks to get familiar with systems, tools, and workflows
• Occasionally climbing ladders or lifting up to 50lbs when on-site

You Bring

• You can type - home row above 50wpm without looking at your fingers.
• Real-world experience with Microsoft 365, Entra ID, Active Directory, Windows 10/11
• Working knowledge of DNS, VLANs, routing, and core networking concepts
• Strong phone/email communication skills and professional presence
• Valid Class 5 driver’s license and reliable vehicle (mileage reimbursed)
• Bondable and eligible for Canadian government security clearance
• Self-starter mindset with curiosity and an eye for efficiency

Bonus Experience

• Automating user or endpoint deployments
• PowerShell, GPO tuning, registry editing
• Working with endpoint protection, vulnerability scanning, or MDR/XDR tools
• Previous MSP or remote support experience

What We Offer

• Hands-on training in-office to set you up for success
• Exposure to cybersecurity, automation, and AI-driven IT management
• Lab environment for learning and testing
• Real growth potential, autonomy, and mentorship
• Competitive salary + mileage reimbursement

To Apply:

Send your resume to [e-mail] Bonus points if you share a story about a workflow you streamlined, an AI success story, or a deployment you nailed.