Intermediate IT Operations Analyst – Night Shift

Beauti-Tone Paint and Home Products; St. Jacobs; On-site; CAD 52,000 - 69,000; Full time

Benefits offered by this job

Health, Dental, Vision

Paramedical coverage

Life Insurance

Pension plan

Employee discount

Job summary

Home Hardware is seeking an Intermediate IT Operations Analyst to monitor programs, ensure standards, and address deviations. You will support hardware and software across Dealer Support Centres under the Manager, Enterprise Computing, in a fast-paced, service-focused environment.

Required are a Diploma in IT or related field and at least three years in IT operations or technical support, plus strong Windows/MS Office skills, good communication, and incident/change management experience.

Qualifications

• Diploma in IT or related field and at least three years in IT operations or technical support.
• Strong PC literacy with Windows OS and MS Office.
• Excellent communication and customer service skills.
• Experience with incident and change management processes is a plus.
• Ability to work independently and as part of a team.
• Onsite 12-hour rotational shifts at the St. Jacobs corporate office.

Responsibilities

• Operate and monitor production jobs, addressing deviations from standards and remediating or escalating business-critical incidents.
• Manage backup routines, storage records, and backup media.
• Maintain and verify print handling software through programming and process checks.
• Develop and update procedural documentation for departmental tasks.
• Provide first-level hardware and software support across all Home’s Dealer Support Centres.
• Serve as the first point of contact for business-critical systems.
• Test and implement operational updates for new hardware, software, and processes to ensure service levels.

Skills

Windows OS

MS Office

Communication

Customer service

Incident management

Change management

Education

Diploma in Information Technology or related field

Job description

Welcome Home!

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

Be the First Line of Support for Home’s IT Operations

As an Intermediate IT Operations Analyst, you will monitor and control designated programs, ensuring they run in line with established standards and address any deviations promptly. You’ll provide hardware and software support across all Home’s Dealer Support Centres to minimize business risk and disruption. Led by the Manager, Enterprise Computing, this role suits a technically skilled professional who thrives in a fast-paced, service-focused environment.

Please note: This position follows a rotational 12-hour night shift schedule (7pm – 7am, including weekends).

Ready to make an impact in a new role? Here’s how:

• Operate and monitor production jobs, acting on deviations from standards and remediating or escalating business-critical incidents.
• Manage backup routines, storage records, and backup media.
• Maintain and verify print handling software through programming and process checks.
• Develop and update procedural documentation for departmental tasks.
• Provide first-level hardware and software support across all Home’s Dealer Support Centres.
• Serve as the first point of contact for business-critical systems.
• Test and implement operational updates for new hardware, software, and processes to ensure service levels are maintained.

We’re looking for:

• Diploma in Information Technology or related field.
• A minimum of three years of proven experience in an IT operations or technical support position.
• Excellent PC literacy, including Windows OS and MS Office proficiency.
• Good communication and customer service skills.
• Experience in using incident and change management processes/systems is an asset.
• Ability to work independently with minimal supervision, as well as part of a team.
• The ability to work onsite for 12-hour rotational shifts (including weekdays and weekends) at our corporate office in St. Jacobs.

How we’ll make you feel at Home

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

• The expected starting salary range for this role is $52,400 - $68,800; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Comprehensive Benefits Program including:
• Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount from our Corporate Retail Store in St. Jacobs.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

This job posting is for an existing vacancy within our organization.

We may use Artificial Intelligence (AI) technology to assist in reviewing applications and assessing qualifications. These tools support efficiency and consistency throughout the recruitment process, but they do not replace human judgment. All hiring decisions are made by recruiters and/or hiring managers. For more information about our use of AI and how we handle candidate information, please refer to the New Applicant Privacy Notice.

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Canadians call us Home Hardware. We call it Home.

#HP