Intermediate Help Desk Technician

Evans; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Help Desk Support Technician, where your technical expertise will play a crucial role in maintaining operational efficiency. In this dynamic position, you will manage the help desk ticketing system, ensuring timely responses to support requests while troubleshooting a variety of hardware and software issues. Your ability to communicate effectively across departments will enhance the user experience in a fast-paced environment. This is an exciting opportunity to contribute to a company that values innovation and teamwork in the manufacturing industry, while also providing you with avenues for professional growth.

Qualifications

• 3-5 years of hands-on experience with desktop and network technologies.
• Knowledge of Windows PowerShell is a plus.

Responsibilities

• Monitor and manage the help desk ticketing system daily.
• Proactively manage all hardware, software, and peripherals.

Skills

OpenVPN

ESET Antivirus

Microsoft Office 365

SharePoint

Active Directory

DNS

DHCP

Group Policies

Windows PowerShell

Education

College or technical diploma in computer science

Microsoft desktop OS certifications

Tools

Spiceworks HelpDesk

GLPI

PDQ Software Deployment

Microsoft Intune

TeamViewer

Autodesk Suite

Job description

Direct message the job poster from Evans

Generalist - Talent Acquisitions & Benefits Admin - Human Resources

For over four decades, Evans has been a global leader in providing innovative solutions for mission-critical operations. We serve a diverse client base, including public safety, aviation, process control, utilities, technology, and numerous government agencies. With the industry’s largest portfolio of projects worldwide across 15 industries, our proven methodology, strict quality standards, and extensive experience set us apart.

We are seeking a hands-on Help Desk Support Technician with strong technical and analytical skills, along with advanced troubleshooting abilities. You will ensure Evans’ desktop computing environments and end users are operational and secure in a 24/7/365 environment. The role requires quick analysis, prioritization, troubleshooting, and effective communication across various departments.

Key Responsibilities

1. Monitor and manage the Evans help desk ticketing system daily.
2. Respond promptly via email, phone, and in person to support tickets.
3. Escalate complex issues to level 3/senior support when necessary.
4. Document all interactions thoroughly in the ticketing system.
5. Proactively manage all hardware, software, and peripherals, including:

• Maintain accurate inventories using GLPI.
• Install, update, and patch software such as Office 365/Teams, Autodesk Suite, ESET, TeamViewer, OpenVPN, and other manufacturing software.
• Troubleshoot, repair, or replace desktop and laptop hardware and peripherals.
• Support remote workers globally using remote tools like TeamViewer.

Qualifications

• 3-5 years of hands-on experience with technologies including OpenVPN, ESET Antivirus, Microsoft Office 365/Teams, SharePoint, Active Directory, DNS, DHCP, Group Policies.
• Knowledge of Windows PowerShell is a plus.
• Experience with Spiceworks HelpDesk, GLPI, PDQ Software Deployment, and Microsoft Intune (preferred).

Education/Experience

• College or technical diploma, or university degree in computer science, with 2-5 years of relevant experience.
• Microsoft desktop OS certifications are advantageous.

Special Requirements

• Availability to work evenings and weekends as needed.
• Reliable transportation for daily commuting and after-hours support.
• This is an in-office role (Monday to Friday, 8:00 am to 4:30 pm); remote access is limited to after-hours support.

Evans is an Equal Opportunity Employer and values diversity and inclusion. We encourage minority applicants to apply.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industry: Manufacturing