Help Desk Technician - Intermediate- Alberta region

Fraserway RV; Alberta; On-site; CAD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a Help Desk Technician to join their dynamic IT services team. This full-time role offers the chance to support a variety of hardware and software issues while providing excellent customer service to staff across multiple locations. The ideal candidate will have a strong technical background, excellent analytical skills, and the ability to manage tasks efficiently in a remote working environment. With a focus on career growth and a supportive team culture, this position is perfect for someone eager to advance their IT career in a thriving company that values its employees and their contributions.

Benefits

Competitive Healthcare Benefits Package

Employer matching RRSP program

Corporate discounts on computers, flights, hotels

Employee / Family Bursary Program

Discounts on RV purchases, rentals and parts

Company events focused on social action

Friendly and supportive work environment

Qualifications

• Bachelor’s degree in Computer Science or 5 years of related experience required.
• Knowledge of computer hardware and software setup and configuration.

Responsibilities

• Provide first point of contact for IT service desk support requests.
• Install and configure PCs, printers, and other peripherals.
• Research solutions through internal and external knowledgebases.

Skills

Analytical skills

Technical skills (hardware and software)

Time and task management skills

Education

Bachelor’s degree in Computer Science

College degree in Information Systems

5 years of related experience

Tools

Desktop operating systems

Server operating systems

Peripheral devices

Job description

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our IT services team as a Help Desk Technician - is a Full-Time, Regular position for our Albert Region Dealerships. This is a remote position; however, travel would be required to our Airdrie, Edmonton, Leduc, Lacombe & Red Deer locations as needed.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (have good judgement and intuition about group dynamics and the actions of their words). In return, we offer the following:

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Employer matching RRSP program
• Corporate discounts on computers, flights, hotels, etc.
• Employee / Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team

Core Competencies

• Analytical skills
• Technical skills (hardware and software)
• Time and task management skills

Job Duties

• Assume first point of contact for incoming support requests to the IT service desk.
• Follow best practices for IT service desk from ticket creation to close including the addition of technical notes and developing SOPs or FAQs when required.
• Provide feedback on processes and make recommendations on areas to improve.
• Technical assistance for hardware, software, networks, and Operating System issues as necessary.
• Installations or replacements of PCs, telephone handsets or other peripheral components such as printers, keyboards and monitors, tablets, and smartphones.
• Support onboarding and offboarding process for new hires or exiting staff.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Confers with system administrators or vendor support staff to reach resolutions.
• Research solutions through internal and external knowledgebase as needed.
• Regular follow-ups with users (company staff).

Requirements

• Bachelor’s degree, college degree in Computer Science, information systems or computer engineering OR 5 years of related experience is required.
• Knowledge of computer hardware or peripheral device setup and configuration.
• Experience with desktop and server operating systems.
• Experience in diagnosing technical issues throughout the Open Systems Interconnection (OSI) model.

Work Conditions

• The working environment of the Help Desk Technician is an office environment.
• Must have ability to perform essential functions including the ability to sit for extended periods of time and maintain focus for several hours while tending to problems or requests from the staff or resolving issues within the company’s systems.
• Must be physically healthy to attend entering data into a computer, read on computer screens and printed materials without the use of vision aids (eye-glasses exception).
• Hear and understand speech at a normal level in person and on the phone.
• Possess the clear ability to understand and follow oral instructions.
• Physically capable of lifting 25 pounds.
• Able to start work at 6am – Mountain Time.
• Able to travel to/from Alberta dealership locations in Edmonton, Leduc, Red Deer, Lacombe, and Airdrie.

Salary - $50,000 - $55,000 based on experience

Fraserway RV is Canada’s largest vertically integrated RV Company. Our full-service dealerships span from coast to coast, helping our customers feel at home wherever they are on their Canadian adventure. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customer’s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be noted as part of our recruitment process; pre-employment background checks will be conducted.

We thank all candidates for applying; however, only those selected for an interview will be contacted.