Interim Lead

Sephora; St. Catharines; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Performance bonus opportunities

Benefits program

Job summary

Sephora Canada in Saint Catharines seeks an Interim Lead to drive store success by leading by example, coaching a team, and elevating client experiences. You will exceed goals through expert product knowledge, personalized recommendations, and strong client engagement.

The role emphasizes leadership, coaching, and a client-first mindset, with flexible scheduling and a focus on inclusivity within a high-performing team at the Pen Centre store.

Qualifications

• Minimum 2 years of leadership experience in retail, hospitality, or service environments.
• Proven ability to coach and inspire teams to hit goals.
• Strong sales and client service skills.

Responsibilities

• Lead and inspire team members to deliver exceptional client service and achieve sales goals.
• Coach for growth by providing ongoing feedback and development to elevate performance.
• Train and develop staff, onboard new team members, and promote service excellence.

Skills

Leadership

Coaching

Client service

Communication

Retail sales

Job description

Job ID: 294571Store Name/Number: ON-Pen Centre (0842)Address: 221 Glendale Ave Space 77 & 78, Saint Catharines, ON L2T 2K9, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularVacancy Status: This position is for an existing, open vacancyYour Role at Sephora: As an Interim Lead, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.Key ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goalsDrive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendationsCoach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performanceTrain and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiativesExecute daily operations Assist with inventory, visual merchandising, and maintaining store standardsFoster inclusivity and teamworkHelp promote a culture of openness where everyone feels empoweredUphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experienceFlexible Scheduling and ReliabilityMust meet the required minimum number of weekly shifts/hoursBe available during peak retail operations (nights, weekends and holidays)Punctuality and consistent attendanceQualifications/ExperienceMinimum 2 years of leadership experience in a retail, hospitality, or service environmentProven ability to coach and inspire teams to achieve goalsStrong sales and client service skillsExcellent communication and interpersonal skillsComfortable in a fast paced and dynamic environmentQuick learner with ability to absorb and share product knowledge and trainingPhysically able to lift and carry up to 50 poundsMeaningful RewardsThe compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.