Interchange Assistant Manager

Ruth-and-Naomis-Mission; Chilliwack; On-site; CAD 62,000 - 67,000; Full time

Benefits offered by this job

Employer-paid extended health benefits

RRSP matching program

Education sponsorship and professional

Job summary

Ruth & Naomi's Mission in Chilliwack, BC is seeking an Interchange Assistant Manager for our Supportive Housing site. You will oversee daily operations, provide frontline staff leadership, and assist with scheduling, onboarding, and documentation to maintain housing stability.

We value compassion, accountability, and trauma-informed care as you support residents facing homelessness and complex barriers, while collaborating with the Social Housing Manager and community partners.

Qualifications

• 2–3 years of experience in supportive housing, shelter services or related social services.
• Diploma or degree in Social Services or related field preferred.
• Leadership or supervisory experience is an asset.
• Experience supporting individuals facing homelessness, addiction, mental health challenges, and complex barriers.

Responsibilities

• Support daily operations of the Interchange housing site ensuring safe, effective service delivery.
• Provide day-to-day leadership, coaching, and guidance to frontline staff.
• Assist with staff scheduling, onboarding, training, and maintaining staffing levels.
• Support residents with complex challenges, including mental health and housing stability.
• Assist with conflict resolution, crisis response, and participant accountability.
• Support occupancy management, intakes, and move-in/move-out processes.
• Ensure accurate documentation, incident reporting, and BC Housing compliance.
• Promote trauma-informed care, harm reduction, professional boundaries, and teamwork.
• Provide leadership coverage in the Manager's absence and collaborate with community partners.

Skills

Leadership

Communication

Conflict resolution

De-escalation

Trauma-informed care

Harm reduction

Documentation

Staff scheduling

Onboarding

Coaching

Education

Social Services diploma

Job description

Interchange Assistant Manager

Chilliwack, BC | Full-Time, Tuesday - Saturday | 8:00 AM–4:00 PM
$61,800–$66,950 annually, dependent on experience

Are you a compassionate, confident leader who is passionate about supporting individuals experiencing homelessness and complex barriers?

Ruth & Naomi's Mission is looking for a motivated and dependable Interchange Assistant Manager to join our Supportive Housing team!

In this role, you'll help oversee the daily operations of our Interchange supportive housing site, provide leadership and guidance to frontline staff, and support residents in maintaining housing stability. Working closely with the Social Housing Manager, you'll help foster a safe, respectful, and supportive environment where individuals are treated with dignity and given opportunities to move forward.

What You'll Do

• Support the daily operations of the Interchange supportive housing site, ensuring safe and effective service delivery.
• Provide day-to-day leadership, coaching, and guidance to frontline staff.
• Assist with staff scheduling, onboarding, training, and maintaining appropriate staffing levels.
• Support residents experiencing complex challenges, including mental health concerns, substance use, and housing instability.
• Assist with conflict resolution, crisis response, and participant accountability.
• Support occupancy management, intakes, and move-in/move-out processes.
• Ensure accurate documentation, incident reporting, and compliance with BC Housing requirements and organizational policies.
• Promote trauma-informed care, harm reduction principles, professional boundaries, and a positive team culture.
• Provide leadership coverage in the Manager's absence and collaborate with community partners as needed.

What You'll Bring

• 2–3 years of experience in supportive housing, shelter services, or a related social services environment.
• Diploma or degree in Social Services, Human Services, or a related field preferred.
• Previous leadership or supervisory experience considered an asset.
• Experience supporting individuals facing homelessness, addiction, mental health challenges, and complex barriers.
• Strong leadership, communication, conflict-resolution, and de-escalation skills.
• Knowledge of trauma-informed care and harm reduction principles.
• Strong organizational, administrative, and documentation skills.
• Ability to remain calm, professional, and solution-focused in challenging situations.
• Knowledge of BC Housing reporting and compliance requirements considered an asset.
• A collaborative leadership approach grounded in compassion, accountability, and healthy professional boundaries.

Faith & Mission

Ruth & Naomi's Mission is a Christian faith-based organization committed to walking alongside people on a journey of recovery, demonstrating the love of Jesus.

This position has been designated as a Bona Fide Occupational Requirement (BFOR) role. T he successful candidate must have a personal relationship with Jesus Christ and be willing to sign and uphold Ruth & Naomi's Mission's Statement of Faith.

Compensation & Benefits

• $61,800–$66,950 annually, dependent on experience.
• Employer-paid extended health benefits following successful completion of probation.
• RRSP matching program following successful completion of probation.
• Education sponsorship and professional development opportunities.

Schedule

This is an in-person position based at our Interchange supportive housing site in Chilliwack, with occasional additional hours and travel between RAN locations as required.

Why Join Us?

At Ruth & Naomi's Mission, we believe in second chances, the value of every person, and the power of hope.

As the Interchange Assistant Manager, you'll have the opportunity to support a dedicated frontline team, strengthen housing stability for vulnerable individuals, and contribute to a workplace culture built on Grace, Hope, Trust, and collaboration.

If you're a compassionate leader who can balance accountability with empathy and wants to make a meaningful difference in the community, we'd love to hear from you!