Community Support Worker (Term Contract)

Ruth-and-Naomis-Mission; Chilliwack; On-site; CAD 30,000 - 43,000; Full time

Benefits offered by this job

Training opportunities

Job summary

Ruth & Naomi's Mission in Chilliwack, BC is seeking a compassionate Community Support Worker to assist individuals experiencing homelessness and related challenges. This on-site 6-month term contract offers a supportive team environment and meaningful opportunities to connect people with resources.

You will build respectful relationships, provide trauma-informed support, respond to incidents, and help maintain a safe shelter while completing reports and coordinating with community partners.

Qualifications

• Certificate or diploma in Social Services or equivalent work experience.
• Understanding of homelessness, addiction, mental health, and trauma-informed care.
• Strong communication and conflict-resolution skills.
• Ability to stay calm and compassionate in challenging situations.
• Willingness to obtain required certifications such as First Aid, Naloxone, WHMIS.

Responsibilities

• Build respectful relationships with shelter participants while maintaining professional boundaries.
• Provide trauma-informed support to individuals facing challenges.
• Maintain a safe, welcoming shelter environment.
• Monitor well-being, respond to concerns, and assist with de-escalation.
• Respond to incidents and emergencies, including administering First Aid.
• Complete incident reports and share information with the team.
• Help participants access community resources and services.
• Perform cleaning, sanitization, and site maintenance.
• Collaborate with staff and partners to support continuity of care.

Skills

Communication

Trauma-informed care

Conflict resolution

Teamwork

First Aid

Customer service

Education

Certificate or diploma in Social Services

Job description

Community Support Worker (CSW)

Chilliwack, BC | 6-month term contract
$26.52/hour
Various Shifts | Days, Evenings & Overnights

Are you passionate about supporting vulnerable individuals and making a meaningful difference in your community?

Ruth & Naomi's Mission is looking for compassionate, dependable, and motivated Community Support Workers to join our Pillars/Pathways Shelter team!

In this role, you'll work directly with individuals experiencing homelessness, poverty, addiction, and other complex challenges. You'll help provide a safe, welcoming, and hope-filled environment where people are treated with dignity, supported through difficult circumstances, and connected with resources that can help them move forward.

What You'll Do

• Build positive, respectful relationships with shelter participants while maintaining healthy professional boundaries.
• Provide compassionate, trauma-informed support to individuals experiencing challenging circumstances.
• Help maintain a safe, welcoming, and supportive shelter environment.
• Monitor participant well-being, respond to concerns, and assist with conflict resolution and de-escalation.
• Respond appropriately to incidents and emergencies, including administering First Aid when required.
• Complete incident reports and communicate important information to team members.
• Support participants in accessing appropriate community resources and services.
• Perform regular cleaning, sanitization, and site maintenance duties to ensure a safe and hygienic environment.
• Work collaboratively with shelter staff and community partners to support continuity of care.

What You'll Bring

• Certificate or diploma in Social Services or a related field, or equivalent relevant work experience.
• Understanding of homelessness, addiction, mental health, and trauma-informed care.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to remain calm, professional, and compassionate in challenging situations.
• Sound judgment and the ability to respond appropriately to crises.
• Strong teamwork skills, flexibility, and a positive attitude.
• First Aid, FoodSafe, Naloxone, WHMIS, and crisis intervention training, or willingness to obtain required certifications.
• Ability to maintain confidentiality and professional boundaries.
• Willingness to complete a vulnerable sector Criminal Record Check as a condition of employment.

Compensation & Benefits

• $26.52 per hour
• Training opportunities.

Schedule

Our shelter operates 24 hours a day, 7 days a week, with morning, afternoon, and overnight shifts. Scheduling may include weekends and statutory holidays based on operational needs.

This is an on-site, active position involving walking, standing, cleaning, and occasional lifting.

Why Join Us?

At Ruth & Naomi's Mission, we believe in second chances, the value of every person, and the power of hope.

As a Community Support Worker, you'll be part of a dedicated team providing safety, dignity, and compassionate care to individuals navigating some of life's most difficult circumstances.

If you're someone who leads with compassion, works well under pressure, and wants to make a meaningful impact in the lives of others, we'd love to hear from you!

View the full Job Description HERE!