Intensive Case Manager - Crisis Stabilization Program

Stonehenge Therapeutic Community; Guelph; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Enhanced vacation

Wellness days

RRSP matching

Health and dental benefits

Employee and Family Assistance Plan

Professional development

Job summary

Stonehenge Therapeutic Community seeks an Intensive Case Manager to support crisis stabilization clients in a residential setting. You will perform intake, case management, and care coordination within a 24-7 interdisciplinary team, with evening/weekend rotations and on-call duties.

The role requires a college diploma or university degree in mental health, addictions, or social services, plus at least one year of related experience.

Qualifications

• Minimum one year of progressive experience in addictions or mental health; trauma-informed practice an asset.
• Experience in mental health and/or substance use crisis.
• Knowledge of case management systems and planning techniques.
• Lived experience in addictions or mental health is an asset.
• CSC Clearance by PWGS Canada; First Aid/CPR Level C; valid Ontario driver’s license (G2 or G).
• Must be willing to transport clients in own vehicle; provide vehicle liability coverage proof.

Responsibilities

• Process and accept referrals from local police, OPP, and hospitals.
• Screen and assess referrals for program admittance; conduct intake and enrollment.
• Coordinate care plans with community partners and linkages.
• Maintain confidentiality and documentation per agency standards.
• Monitor crisis responses and assist with program development as needed.
• Support transportation, housing access, and discharge planning.
• Participate in on-call coverage and rotation for after-hours support.

Skills

Case management experience

Crisis intervention

Willing to transport clients

Confidentiality and documentation

Education

College Diploma or University Degree (mental health/addiction/social services)

Tools

CaseWORKS

Job description

About the Role:

The Crisis Stabilization program is an eight bed residential crisis service, providing an alternative to hospitalization or criminal detention for individuals experiencing a crisis related to their substance use and mental health. Staff provide de-escalation and stabilization of the immediate crisis and connection to the services needed to enable safe and stable community living that addresses client health and wellbeing longer term.

The Intensive Case Manager will work as a member of an interdisciplinary team to provide intake, case management and care coordination supports to Crisis Stabilization clients and as part of a 24-7 service. Transportation of clients may be required; Evening/weekend work is required on a rotational basis.

Hours of Work:

Full time afternoons (2pm-12am). Hours are scheduled on a 2-week rotation and include working every second weekend. Work on statutory holidays is required where the day falls on the regular working day.

On call work is required on a rotational basis, in addition to regular schedules (overnight staff excluded)

Role Type:

1 position available

Why Work for Stonehenge?

• Enhanced vacation offered to all staff
• Paid Wellness days
• RRSP matching plan
• Health and dental benefits (no employee co-pay)
• Employee and Family Assistance Plan available to all staff
• Personal and professional development opportunities

Qualifications:

• Completion of a College Diploma or University Degree relevant to mental health, addiction, or social services
• Minimum one year of progressive experience in addictions or mental health; experience in concurrent disorders or trauma informed practice an asset
• Experience working with individuals experiencing mental health and/or substance use-related crisis
• Experience in social service settings with working knowledge of case management systems and planning techniques
• Lived experience related to addictions and/or mental health an asset
• CSC Clearance conducted by PWGS Canada
• Standard First Aid/CPR Level C
• Reliable Vehicle, Ontario Driver's license (G2 or G)
• Must provide proof from Insurance provider of 1) at least $2 million in general liability and 2) have declared scope of vehicle use to Insurance provider (overnight staff excluded)
• Willing to transport clients to appointments in your own vehicle (overnight excluded)
• Travel within the Wellington Guelph area
• Must be available to attend work on site when on call, within 1 hour of notification

Role Overview:

Case Management and Coordination of Care

• Process and accept referrals from Guelph Police Services, Wellington County OPP, and the Guelph Wellington community hospitals.
• Screen and assess referrals for program admittance.
• Conduct intake and enrollment activities
• Obtain all appropriate consents & authorizations to ensure effective communication with other service providers providing linkages, resources, referrals, etc.
• Conduct intake and enrollment activities
• Refer and link ineligible referrals to appropriate services and linkages
• Support the development of comprehensive discharge plans, including access to appropriate shelter/housing and process program discharges
• Create and support implementation of individualized care plans including access to health care, entitlements, life skills, community integration, and treatment as appropriate in collaboration with community partners
• Create and implement crisis response plans
• Support clients to access primary health, and other health and social services provided internally or by community partners.
• Maintain appropriate confidentiality and documentation standards as required by the Agency

Program and Client Support

• Monitor the Crisis Stabilization building
• Conduct bed checks
• Provide medication to clients and complete required documentation
• Monitor withdrawal symptoms as necessary using withdrawal monitoring scales
• Participate in program development as neededSome light cooking and housekeeping responsibilities required, including room inspections and turnover upon client discharge, laundry, and sanitization of common spaces

Administration and Reporting

• Involvement in program evaluation, data collection/input into CaseWORKS

Applications will be accepted until September 30th, 2026 at 4pm.

We look forward to meeting you!

Stonehenge Therapeutic Community accommodates the needs of applicants throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Human Rights legislation. Should you require it, accommodation can be made at any point, upon request.

Stonehenge Therapeutic Community recognizes that diversity strengthens our community. We are committed to promoting diversity, equity, and inclusion in our workforce. We believe in equitable opportunities for all and encourage cultural diversity as part of the recruitment and selection processes. We welcome applications from qualified individuals from diverse backgrounds, experiences, abilities, and perspectives to enrich our collective growth and learning.