Intensive Case Manager

The Pod Group; Brampton, Mississauga; On-site; CAD 47,000 - 57,000; Full time

Job summary

The Pod Group is partnering with a Peel Region organization to hire an Intensive Case Manager to support youth facing homelessness. You will assess needs, plan care, coordinate services, and advocate for housing, health, and education opportunities.

This role requires trauma-informed practice, strong documentation, and the ability to work rotating shifts including weekends. Valid Ontario driver's license and own vehicle are required; flexibility to work in Brampton and Mississauga is essential.

Qualifications

• Bachelor’s Degree in Social Services or equivalent with related certification.
• 2–3 years of case management experience.
• Knowledge of housing first for youth, trauma-informed care, and harm reduction.
• Experience helping youth facing chronic homelessness access housing and services.
• Strong writing and documentation abilities.

Responsibilities

• Promote youth engagement and develop care plans with goals.
• Conduct assessments, utilize care planning tools, and advocate for services.
• Coordinate wraparound services including housing and health care.
• Develop relationships with health providers for referrals as needed.
• Maintain accurate client records and monthly reports.
• Participate in a Housing First model.

Skills

Organizational skills

Time management

Planning

Education

Bachelor’s Degree in Social Services or related field, or equivalent education (diploma) with registration/certification

Tools

Driver’s license

Vehicle access

First Aid/CPR certifications

CPI/UMAB certifications

Job description

COMPASSIONATE ● STRATEGIC ● DETAIL-ORIENTED ● RESOURCEFUL ● CLIENT-CENTRED

OVERVIEW

A growing, community-based organization that provides shelter and outreach support for homeless youth in Peel Region. They are a leading organization recognized in the community for its commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

MISSION

The Intense Case Manager (ICM) provides assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's comprehensive needs in order to achieve greater life stability. The ICM empowers youth, draws on their own strengths and capabilities, and promotes an improved quality of life by facilitating timely access to the necessary support and thus reducing the risk of homelessness.

The Pod Group is partnering with this organization to place a resourceful, compassionate, and hands-on individual to fulfill the role of an Intensive Case Manager.

PRIORITIES

• Promote and encourage youth engagement and positive youth development in care path planning and establishing goals by fostering therapeutic relationships.
• Conduct assessments, utilize care planning tools, facilitate care coordination, and advocate for access to services.
• Collaborate with staff to ensure wraparound services are being offered through outreach, mental health services, providing harm reduction support and housing.
• Develop relationships with primary health/community health providers to ensure youth have access to health care and makes referrals to other professional supports depending on individual needs.
• Maintains accurate client records including case note documentation and progress reports.
• Responsible for compiling statistical information and preparing monthly reports.
• Participate in a coordinated service Housing First Model.

Requirements

• Bachelor’s Degree in Social Services or related field, or equivalent education (diploma) and experience combined with a registration/certification with a related accredited body (i.e., RSW, RSSW, RP, CYCP, etc.).
• 2-3 years experience with case management.
• Knowledge of housing first for youth, trauma-informed care, and harm reduction practices.
• Experience supporting youth experiencing chronic homelessness, mental illness and substance usage in obtaining housing, employment, educational and community opportunities.
• Strong organizational, time management and planning skills.
• Excellent writing and documentation skills.
• Ability to work rotating shifts including some weekends and holidays.
• A valid Ontario Driver’s License, access to a vehicle and $2,000,000 (minimum) liability car insurance coverage are mandatory.
• Valid CPI/ UMAB and First Aid/ CPR certifications.
• Satisfactory Vulnerable Sector Police Check.
• Must be flexible to work at Brampton and/or Mississauga location.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.

We thank you for your interest in applying!

Unionized Salary: $51,732 CAD Annually

Vacancy: Current Opening