Intake Specialist

Njoyn; Oakville; Hybrid; CAD 64,000 - 80,000; Full time

Job summary

Sheridan College is seeking an Intake Specialist reporting to the Manager, CORE, to be the primary contact for members of the Sheridan community. You will conduct intake, triage, and referrals, coordinating with Campus Safety, HR, and Student Affairs, while maintaining confidentiality and following equity practices.

You will support case records, metrics, and training, contributing to Sheridan’s commitment to equity, inclusion, and accessible information across services.

Qualifications

• Intake and triage experience
• Confidentiality, trauma-informed practices
• Strong communication and stakeholder-management skills
• Analytical thinking and problem-solving
• Collaboration with multiple departments

Responsibilities

• Serve as primary contact for Sheridan community about discrimination, harassment, and sexual violence matters.
• Conduct first-level intake and triage assessments, identifying appropriate resolution pathways.
• Coordinate referrals to investigations or early resolution, connecting with Campus Safety, HR, and Student Affairs.
• Maintain confidential case records and prepare reports and statistics.

Job description

Reporting to the Manager, Central Office for Resolution & Equity (CORE), the Intake Specialist serves as the primary and first point of contact for members of the Sheridan community seeking guidance or raising concerns related to discrimination, harassment, and sexual violence, and acts as the central referral point for other departments requiring formal investigation or resolution support through CORE. The role is responsible for conducting specialized intake, assessment, and triage; determining appropriate resolution, referral, and escalation pathways; coordinating the intake of matters referred for formal investigation; and providing accurate, neutral, and accessible information regarding available options, services, and processes. Through the application of sound judgment, procedural fairness, trauma-informed practices, and a high degree of confidentiality, the Intake Specialist supports a coordinated, responsive, and equitable approach to conflict resolution, rights, and equity matters across Sheridan.

The incumbent also contributes to the effective operation of the CORE Office through the coordination of administrative processes, maintenance of case records and data, participation in case review and discussion at CORE committee meetings, analysis of case trends and service metrics, and the preparation of reports, summaries, and statistical information for internal and external stakeholders. The role further supports training, awareness, and other operational activities that enhance service delivery, accountability, and continuous improvement across Sheridan.

What You’ll Be Doing

• Serving as the primary point of contact for members of the Sheridan community seeking guidance or raising concerns related to discrimination, harassment, or sexual violence matters.
• Conducting all processes related to the first-level intake and triage assessment, including identifying rights and responsibilities, providing information and clarification regarding the appropriate dispute resolution process at Sheridan, initiating and scheduling in-person and/or virtual intake meetings, and gathering information to support decisions regarding the escalation or triage of matters.
• Directing or referring matters appropriately within Sheridan, including for investigations or early resolution, and facilitates connections with Sheridan resources such as Campus Safety, Human Resources, and Student Affairs.
• Documenting and recording contacts with the Sheridan community to support record keeping and consults with the Manager, CORE, as required.
• Maintaining confidential case records and intake documentation, prepares correspondence, tracks case activities and follow-up actions, coordinates referrals and case transitions with internal and external partners, monitors timelines, and maintains data integrity within case management and reporting systems.
• Providing guidance and consultation to students, employees, managers, faculty, and staff regarding Sheridan policies, procedures, resources, and support options.
• Collaborating with Human Resources, Student Affairs, Academic Faculties, Campus Safety, and other departments to facilitate timely and coordinated responses to concerns.
• Developing positive working relationships with the Sheridan community to build awareness of human rights, equity and inclusion policies, practices, procedures, and resources.
• Coordinating student Equity Diversity & Inclusion (EDI) initiatives, such as the Social Change Ambassador Program, and monitors the central equity and accessibility email accounts.
• Providing administrative coordination and support to the Manager and other team members in the Central Office for Resolution & Equity. Creates and maintains a database of CORE intake contacts and activities and prepares statistical reports and data, including the Annual Report.
• Assists in improving administrative procedures and operating guidelines related to the mandate of the Central Office for Resolution & Equity. Maintains the CORE website, affiliated pages, and online resources, and produces or sources various online and other communication and information resources.
• Participating in other projects and initiatives as assigned.

About You

Your respect for equity, diversity, and inclusion, as it relates to the employee and student experience, informs your way of knowing, practicing, and supporting the Sheridan community.

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a client service focus with an aptitude to make connections, support others, provide excellent customer service and might identify as acommunity builder.

You have excellent oral and written communication skills, persuasiveness and perseverance.

You have a high level of intercultural competence coupled with a deep understanding of the application of principles of inclusivity.

The successful candidate will also possess the following qualifications:

• 4-year bachelor’s degree or a 3-year degree and post graduate certificate in Social Work, Psychology, Sociology, Human Resources Management, Conflict Resolution, Equity Studies, Law and Society, Public Administration, Criminology, or a related field of study.
• 3-years of demonstrated experience conducting intake, assessment, triage, and case management of complex and confidential matters.
• Experience and knowledge related to current trends, issues, legislation, regulation and practices in areas of human rights, workplace harassment, equity and inclusion (e.g. Human Rights Code, Occupational Health and Safety, Sexual Violence Prevention and Response, Accessibility).
• Understanding of the diverse college stakeholder groups (faculty, staff, students, campus visitors).
• Strong analytical and critical thinking skills to interpret policies, procedures and collective agreements.
• Proficient with computer software (e.g. MS Office Suite, WebEx, Zoom) and experienced with website content maintenance (including accessible document creation) and social networking tools.
• Specialized knowledge of human rights, discrimination and harassment prevention, sexual violence response, accessibility, trauma-informed practice, and procedural fairness.
• Strong interviewing, analytical, documentation, consultation, and stakeholder relationship-management skills.
• Ability to interpret and apply policies and procedures, exercise sound judgment, maintain confidentiality, and coordinate referrals and support services across multiple stakeholders.
• Experience supporting complaint resolution processes, investigations, mediation, restorative practices, or alternative dispute resolution processes (preferred).
• Experience with case management systems, records management systems, and reporting tools (preferred).

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future https://www.sheridancollege.ca/sheridan2027, charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Central Office for Resolution & Equity

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization: Hybrid Position | On-site at least 3 days/week

Reference #: J0926-0057

Employee Group: Administrative

Type of Vacancy: This is a new position

Payband: NI

Salary Range: $64,168 - $80,209

Hours/Week: 37.5

Application Deadline: September 25, 2026

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce.

Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement.

Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.