Intake Coordinator (Contract)

People Corporation; Vaughan; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking an Intake Coordinator for their BPA team in Vaughan. The role involves managing disability claims inquiries, confirming client eligibility, and maintaining case records. Ideal candidates will have a background in health-related fields and strong customer service skills. The position offers competitive compensation and comprehensive health benefits.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Health & Wellness offerings

Mental health programs and family support

Assistance for industry designation completion

Competitive compensation

Qualifications

• Minimum two years of experience in a medical, benefits administration, or claims setting.
• Fluency in both English and Portuguese.

Responsibilities

• Receive all incoming inquiries and correspondence related to disability benefits.
• Confirm client eligibility for benefits and services.
• Create and maintain case records within our claims database.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Conflict Resolution

Communication

Education

Post-secondary education or diploma in a medical or health-related discipline

Tools

MS Word

Excel

Outlook

Job description

We are seeking an Intake Coordinator (Onsite) to join our BPA team in Vaughan.

Benefit Plan Administrators is looking for individuals with a desire to make a difference and are ready to take on the challenge! If you have claims or customer service experience and a keen interest in health, wellness, and disability management, plus enjoy working in a team environment, we encourage you to apply.

The Intake Coordinator, Disability Claims will:

1. Receive all incoming inquiries and correspondence related to disability benefits and services.
2. Confirm client eligibility for benefits and services.
3. Explain the application processes.
4. Review applications for completeness.
5. Create and maintain case records within our claims database.
6. Assign new cases internally or coordinate internal or external referrals appropriately.

To be successful as an Intake Coordinator, Disability Claims with BPA, you will need:

• Post-secondary education or diploma in a medical or health-related discipline; or
• Minimum two years of experience in a medical, benefits administration, or claims setting;
• Must be fluent in both English and Portuguese.

All-star candidates will have:

• Strong customer service focus.
• Excellent interpersonal skills and ability to build relationships with clients.
• Highly organized with strong attention to detail.
• Ability to prioritize and multi-task in a fast-paced environment.
• Ability to maintain a high degree of confidentiality handling medical information.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage and resolve conflicts effectively.
• Proficiency in MS Word, Excel, Outlook, etc.

What's in it for you:

• Learn by working alongside our experts.
• Extended health care and dental benefits.
• A retirement savings plan with company contributions.
• A suite of Health & Wellness offerings.
• Mental health programs and family support.
• Assistance for industry designation completion.
• Competitive compensation.

At People Corporation, we are committed to helping businesses succeed. We serve over 20,000 clients across Canada, offering benefits, retirement, wellness, and HR solutions tailored to their needs.

About BPA:
BPA, a division of People Corporation, has served members since 1958. We are dedicated to providing a superior benefits experience in the communities we serve.

We are committed to an inclusive, accessible environment where all employees and clients feel valued and supported. If you require accommodations or alternative formats, please contact [e-mail].